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Anonymous
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Accepted Solution

how do you download multiple items from gopro plus

I have seveal hundred pictures that I would like to download from the cloud to my hard drive.  I can do this individually but cant see how to do this as multiple items?

 

Any ideas?


Accepted Solutions
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GoPro
Posts: 16,228

Re: how do you download multiple items from gopro plus

 

Hi @spirywater51051

 

I understand that your case is being handled by our specialists. Please continue working with them to move forward with this concern. https://gopro.com/help/ContactUs

 

If this has not been done, identify the email address/es used:

Launch the Quik for Desktop.

On the upper right hand corner, click your name then choose Account. Check the email address signed in on Quik for desktop.

Verify if it's the same as the email signed in on your App Store.

 

 

Thanks!

Ej

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GoPro Community Manager
Posts: 7,042

Re: how do you download multiple items from gopro plus

@Anonymous - From within Quik for Desktop, select all of the files you want to download (hold Shift or Control to select multiple files), then right-click on the selection and select the Download option.

 

Jeff

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Tourist
Posts: 2

Re: how do you download multiple items from gopro plus

I am having the same problem, but my Quik Desktop application for Mac doesn't sync with the content on my GoPro Plus cloud account. It seems to only "recognize" content that I had on my laptop but deleted after everything was uploaded to the cloud. How can access my cloud content through Quik? Alternatively can I download my content in batch from the GoPro Plus website? It appears that I can only do one at a time. 

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GoPro
Posts: 13,318

Re: how do you download multiple items from gopro plus

[ Edited ]

Hello @spirywater51051

 

The media that are uploaded to the cloud should be readily accessible when you open Quik for desktop. If you do not see them, you can go to View, then Show Cloud Media. You can also access the media through GoPro App, Quik for mobile and the GoPro Plus Media Library by logging into your GoPro account through gopro.com/login

 

You can download multiple files at the same time. You can do this by selecting the files (press Shift or Control then select files) then click the download button on the upper right portion of the page. I just tried downloading three files at the same time on a Mac computer and the files were downloaded. 

 

Please check again on your end and let us know how it works out. 

 

Thanks, 
Marius

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Tourist
Posts: 2

Re: how do you download multiple items from gopro plus

Hi Marius,

Thanks for the suggestion. For some reason that does not work for me. I can see my Cloud media using the GoPro.com website, so I know it is there. However, my GoPro Quik app does not connect with that Cloud media, even when I select "Show Cloud Media" Do you know why that is happening? The reason I am trying to download all my content is because for some reason Apple iTunes has been charging me for two GoPro Plus subscriptions even though I have only one account. GoPro Support has recommended that I terminate both subscriptions, and then re-subscribe one using the GoPro website, but I am concerned that this will could result in my losing all my content.

James

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GoPro
Posts: 16,228

Re: how do you download multiple items from gopro plus

 

Hi @spirywater51051

 

I understand that your case is being handled by our specialists. Please continue working with them to move forward with this concern. https://gopro.com/help/ContactUs

 

If this has not been done, identify the email address/es used:

Launch the Quik for Desktop.

On the upper right hand corner, click your name then choose Account. Check the email address signed in on Quik for desktop.

Verify if it's the same as the email signed in on your App Store.

 

 

Thanks!

Ej