Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Sightseer
Posts: 1

hevc decoder

[ New ]

hevc decoder missing

I have already installed this codecs (not from microsoft store, it requires USA adress and purchase from this adress) and system reqirements match and everyting have to be ok but it is impossible to start it. Need you help, I can not use my Max

GoPro
Posts: 28,851

Re: hevc decoder

[ New ]

Hi @ezrider

 

To clarify, were you able to install the HEVC codecs?

Do you have the latest version of the GoPro Player?

 

Here are some links you may check:

How to Resolve GoPro Player/GoPro MAX Exporter Crashing Issues

How to Render Videos in the GoPro Player

 

Thanks!

Ej

Tourist
Posts: 8

Re: hevc decoder

[ New ]
The link to the HEVC codec on the Microsoft Store is a dead/deprecated link (follow this link > https://community.gopro.com/t5/en/How-to-Resolve-GoPro-Player-GoPro-MAX-Exporter-Crashing-Issues/ta-... > then this link in that article to the Microsoft Store > http://bit.ly/freehevc > which redirects to the official Microsoft Store page at this URL > https://www.microsoft.com/en-us/p/hevc-video-extensions-from-device-manufacturer/9n4wgh0z6vhq?ocid=A... > It says "HEVC Video Extensions from Device Manufacturer is currently not available."). Please suggest an alternative solution that is currently working.