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Tourist
Posts: 1

hero7 black windows10

[ New ]

tried all usb ports and no prompt come up to import files. pc makes a sound when camera turned on and plugged in but no prompts. also no devices connected under 'This PC' but says USB connected on camera screen


Accepted Solutions
GoPro
Posts: 11,828

Re: hero7 black windows10

[ New ]

Hello @fireylift08700. Please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help: 

 

Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer. 

View solution in original post


All Replies
GoPro
Posts: 11,828

Re: hero7 black windows10

[ New ]

Hello @fireylift08700. Please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help: 

 

Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer.