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Sightseer
Posts: 2

hero4 + LCD disconnecting on import Mac

When i attempt to import using the GoPro App my Hero 4 + keeps disconnecting.

 

I notice that when I connect via USB, Mac Photo's launches and attempts to import, however it stops and the GoPro app disconnect.

 

 

Screen Shot 2016-09-22 at 11.19.58 AM.png
GoPro
Posts: 80

Re: hero4 + LCD disconnecting on import Mac

Hi @fishergopro

 

I would verify that the software you are using is up to date.  We released an update to the GoPro App, which also changed the name to Quik for Desktop.  I would download and install the update if you haven't already, and then try to connect your camera again.

 

If you are still not able to connect to your camera, contact GoPro Support.  You can reach out by using the "Contact Sales and Support" link on the main Support page.

 

I hope this helps!  Let me know if you have any more questions.


Cheers!
Keith