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Tourist
Posts: 3

hero 9 4k videos wont play in quik app

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hero 9 4k videos won't play in the Quik app. they will play in the media library and in windows photo. but quik goes into not responding mode

GoPro
Posts: 31,976

Re: hero 9 4k videos wont play in quik app

[ New ]

Hi @cooler01

 

What phone are you using?

What version is the camera on?

Do you observe the same when using a different resolution? Ex. 1080p, 2.7K

 

Thanks!

Ej

Tourist
Posts: 3

Re: hero 9 4k videos wont play in quik app

[ New ]

Hi EJ,

I'm using my laptop not a phone and 1080p and 2.7 k work just fine

GoPro
Posts: 31,976

Re: hero 9 4k videos wont play in quik app

[ New ]

Hi @cooler01

 

Thanks for the clarification. If you haven't yet, please refer to HEVC Explained

Also, please note that while some functions of cameras may work with Quik for desktop, we have not provided any updates to the program prior to HERO8 and therefore we are unable to determine what features will work, what won't, and what consistency you may get with HERO8 and newer models.

You may explore other programs that can be used for the same purpose. Moreover, the GoPro Quik app also supports importing, viewing, and editing GoPro media on a compatible mobile device.

 

Thanks!

Ej