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Sightseer
Posts: 2

hero 7 wont import fliles

[ New ]

When i connect gopro to desktop with usb it doesn't give the option to import files. It says usb connected on the gopro but nothing happens on quik


Accepted Solutions
GoPro
Posts: 6,097

Re: hero 7 wont import fliles

[ New ]

Got it @spryridge4405,

 

Please contact GoPro Customer Support for assistance. 

https://gopro.com/help/ContactUs

for the meantime try to use an SD card adapter.

 

After transferring all your files, reformat your SD card using your computer and check if the camera will now be recognized.

 

 

-Jay

View solution in original post


All Replies
GoPro
Posts: 6,097

Re: hero 7 wont import fliles

[ New ]

Sorry to know that @spryridge4405,

 

Have you tried changing USB ports?

If you have other USB-C cable please try it as well. 

 

-Jay

Sightseer
Posts: 2

Re: hero 7 wont import fliles

[ New ]
yes, tried both
GoPro
Posts: 6,097

Re: hero 7 wont import fliles

[ New ]

Got it @spryridge4405,

 

Please contact GoPro Customer Support for assistance. 

https://gopro.com/help/ContactUs

for the meantime try to use an SD card adapter.

 

After transferring all your files, reformat your SD card using your computer and check if the camera will now be recognized.

 

 

-Jay

Hiker
Posts: 32

Re: hero 7 wont import fliles

[ New ]
Das selbe Problem haben viele User, schau mal im Forum!
GoPro Community Manager
Posts: 7,797

Re: hero 7 wont import fliles

[ New ]

One other thing to check is that after the GoPro is plugged in, be sure to turn the camera on to start the sync with Quik for Desktop.