Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Highlighted
Sightseer
Posts: 2
Accepted Solution

hero 7 wont import fliles

When i connect gopro to desktop with usb it doesn't give the option to import files. It says usb connected on the gopro but nothing happens on quik


Accepted Solutions
Highlighted
GoPro
Posts: 6,097

Re: hero 7 wont import fliles

Got it @spryridge4405,

 

Please contact GoPro Customer Support for assistance. 

https://gopro.com/help/ContactUs

for the meantime try to use an SD card adapter.

 

After transferring all your files, reformat your SD card using your computer and check if the camera will now be recognized.

 

 

-Jay

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: hero 7 wont import fliles

Sorry to know that @spryridge4405,

 

Have you tried changing USB ports?

If you have other USB-C cable please try it as well. 

 

-Jay

Highlighted
Sightseer
Posts: 2

Re: hero 7 wont import fliles

yes, tried both
Highlighted
GoPro
Posts: 6,097

Re: hero 7 wont import fliles

Got it @spryridge4405,

 

Please contact GoPro Customer Support for assistance. 

https://gopro.com/help/ContactUs

for the meantime try to use an SD card adapter.

 

After transferring all your files, reformat your SD card using your computer and check if the camera will now be recognized.

 

 

-Jay

Highlighted
Hiker
Posts: 32

Re: hero 7 wont import fliles

Das selbe Problem haben viele User, schau mal im Forum!
Highlighted
GoPro Community Manager
Posts: 7,042

Re: hero 7 wont import fliles

One other thing to check is that after the GoPro is plugged in, be sure to turn the camera on to start the sync with Quik for Desktop.