hero 7 won't play on mac quik [ New ]

[luckimonkey]

I just imported all my videos for the day from my Hero 7 black in 2.7 / 60 fps to my macbook pro. I see all the files but none of them will play on the Quick app? Whats going on?

[mariustanya]

Hello @luckimonkey. WHat do you get out of Quik instead of a playback? Is there any error message? Was there a notification about the files when you imported them to Quik? See if the 2.7K, 60fps recordings that you have may have used HEVC. HEVC files require certain computer systems to be viewed/played back. There is more information about it here. 

Also see if you are able to play back the videos using other media players on your computer. There are other programs that can be used to view and edit your GoPro media that you might want to explore as well. Such a list is detailed in this article. Let us know how it goes. Thanks!

[luckimonkey]

@matiustanya if I download the video off of Hero to my iPhone XS it plays fine. On the Hero 7 black it plays back fine. When I export them to my MBP is when I can’t watch them.  My MBP is a late 2016, 2.9 quad i7, 16gb, Radeon pro 4o96 mb / intel HD graphics 530 1536mb

[aragon1006]

Hi @luckimonkey

Are you able to share a screenshot of the error when you try to play the files back?

How are the files imported? Was it via SD card reader or using a USB cable?

Is there a way you can test it with a different computer?

Thanks!

Ej