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Tourist
Posts: 2

hero 6 black doesn't show via usb

hi.

on my desktop when i connect the hero 6 black i get usb sign in the camera, i get the sound of usb on PC but cant access the camera.

 

the only place i can see the camera is under devices - unspecified.

 

clicking the icon does nothing.

 

i cant see the camera under this pc folder...

 

it works perfect on my laptop.

 

any idea how to clean the gopro keys from the PC and start fresh?

GoPro
Posts: 10,106

Re: hero 6 black doesn't show via usb

Hi @loyalflame01768

 

Please try the troubleshooting steps on Camera is not Recognized when Plugged into a Computer USB Port

You can also try this: go to Device Manager> Find GoPro> Select "Disable" then "Enable"

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 2

Re: hero 6 black doesn't show via usb

HI

 

in device manager hero 6 black shows only in view devices by container

 

under hero 6 black there is one item: MTP USB device

 

SD card is OK and discovered in Quick when inserted to card reader.

 

tried disable and enable to mtp usb device - nothing

 

when in the camera - nothing happens.

Capture.JPG
Sightseer
Posts: 1

Re: hero 6 black doesn't show via usb

Hey I am having the same issue. I have tried unplugging and plugging in the gopro/cable, and the computer recognizes the camera but the quik app does not. I can access by media via the micro sd card, but using the cable would be much better. Also, I tried it on multiple computers and on different platforms and still nothing...

Sightseer
Posts: 1

Re: hero 6 black doesn't show via usb

same camera, same issue.. 

GoPro
Posts: 10,106

Re: hero 6 black doesn't show via usb

Hello Everyone!

 

If you have gone through the suggested steps and it's still the same, please reach out to our Support Team.

https://gopro.com/help/ContactUs

 

 

Thanks!

Ej