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Sightseer
Posts: 2

hero 5 wont download to quick

[ New ]

Hi, 

Cant download content from hero 5 on GoPro Quick.

It's conected but dont read data, it sais 0% but the images are on the card.

Please help!

 

Thanks,

 


Accepted Solutions
GoPro
Posts: 28,851

Re: hero 5 wont download to quick

[ New ]

Hi @epicriver30720

 

The links shared above have troubleshooting steps for the "No Files to Import" error.

Were you able to try the steps?

 

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej

 

View solution in original post


All Replies
GoPro
Posts: 28,851

Re: hero 5 wont download to quick

[ New ]

Hi @epicriver30720

 

Please go over the steps on:

Camera is Not Recognized on Quik for desktop - Windows

Camera is Not Recognized on Quik for desktop - Mac

 

For Windows, you can also try this: go to Device Manager> Find GoPro> Select "Disable" then "Enable"

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: hero 5 wont download to quick

[ New ]

Hi, thanks for your answer.

The camera is recognize, the information inside is not.

Tried two different mini sd cards, same issue.

 

Whats next?

GoPro
Posts: 28,851

Re: hero 5 wont download to quick

[ New ]

Hi @epicriver30720

 

The links shared above have troubleshooting steps for the "No Files to Import" error.

Were you able to try the steps?

 

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

Thanks!

Ej