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Sightseer
Posts: 1

hero 4 windows 10 not connecting

Dear Support,

 

I cannot get my windows 10 pro 64 bit to connect to my gopro hero4.  I have tried all the basics and used help in the application.  Nothing works for me.  My windows 10 machine says it could not connect to the previously detected device.  No updates needed or available on either devices.  The hero 4 connects using the mobile app so I know it works, the hero 4 also recognizes the computer and displays that files are ready to be viewed.  Bluetooth sees the hero4 as a headset.  Please help. 

 

Russ

GoPro
Posts: 9,584

Re: hero 4 windows 10 not connecting

Hi @agilebeach02333

 

Please go over the steps on this article:

Camera is Not Recognized on Quik for desktop - Windows

 

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs     

 

Thanks!

Ej