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Anonymous
Posts: 0
Accepted Solution

hero 4 session will not import video

my camera will not import video to my computer I unistalled and reinstalled go pro studio.  I checked the settings in importer and it doesn't import.


Accepted Solutions
GoPro
Posts: 228

Re: hero 4 session will not import video

Hey @Anonymous, sorry to hear that you are having a problem importing your files from your HERO4 Session in to GoPro Studio.

 

There's a few things we want to check first to see if we can pin point the issue.

 

When you connect your HERO4 Session to your computer, make sure that you are using a well know Micro USB cable, preferrably the one that came with your Session. Next, after connceting your camera to your computer, you want to make sure that you see the USB symbol on the LCD screen along with a battery symbol. If you do not see the USB or battery symbol, then you want to press the "Info" button on the backside of the Session once. This will put the camera in USB mode and should begin importing your files. 

 

If you are still having issues, then try using a different USB port on your computer as well as a new micro USB cable.

 

Let us know if you are still having issue or what worked for you.

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GoPro
Posts: 228

Re: hero 4 session will not import video

Hey @Anonymous, sorry to hear that you are having a problem importing your files from your HERO4 Session in to GoPro Studio.

 

There's a few things we want to check first to see if we can pin point the issue.

 

When you connect your HERO4 Session to your computer, make sure that you are using a well know Micro USB cable, preferrably the one that came with your Session. Next, after connceting your camera to your computer, you want to make sure that you see the USB symbol on the LCD screen along with a battery symbol. If you do not see the USB or battery symbol, then you want to press the "Info" button on the backside of the Session once. This will put the camera in USB mode and should begin importing your files. 

 

If you are still having issues, then try using a different USB port on your computer as well as a new micro USB cable.

 

Let us know if you are still having issue or what worked for you.

Anonymous
Posts: 0

Re: hero 4 session will not import video

Did this solve the solution??

 

I am having the same problem and after searching the internet I found this post with no result!

 

Anonymous
Posts: 0

Re: hero 4 session will not import video

Hi, I'm also having problems importing the video to my MacBookPro. I see the Pictures/GoPro folder, but it's empty. They are instead found in Photos/Albums. Seems like Photos hijacks them. Problem is I can't seem to move them into StudioPro for editing. 

Do you have a solution? Thanks!

Anonymous
Posts: 0

Re: hero 4 session will not import video

My brand new session will show me that there are contents in the card but the files import button is deactivated https://drive.google.com/open?id=0B1wc70RVwIbCNHV1Z01MREJSWWc The files are readable via the session using wifi. I tried both usb ports on my macbook air and used the cable that came with the camera (I've bought it this Sunday!). Any suggestions?
Anonymous
Posts: 0

Re: hero 4 session will not import video

same here, macbook pro with new hero session with original microusb cable and "NO FILES TO IMPORT".

that's sad!

Screen Shot 2016-08-18 at 15.54.14.png
Anonymous
Posts: 0

Re: hero 4 session will not import video

Same problem also here

Anonymous
Posts: 0

Re: hero 4 session will not import video

i have the same problem on a MacBook Pro