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Tourist
Posts: 5

Re: hero 4 session will not import video

I'm having a similar problem with my Hero 4 Silver.  GoPro Quik recognizes my camera and shows the importing bar and "initializing installation", but goes no further than a fraction of an inch. Nothing further happens even after hours (I had to leave it overnight to go to bed after sitting with it for 2 hours!). This happened before and then after updating my MacBook Pro to Sierra. Quik also shows that an update for my camera is available. When I click on it to update, nothing happens.  The Photos app on my MacBook Pro offers the option to import videos and recognizes the camera, but thumbnails take a crazy amount of time to upload, just to see them.  I was briefly able to attempt to import, but after over an hour+ of so-called importing, I got an error message telling me files could not be imported due to unrecognizable content (didn't get exact wording, because I can't even repeat the action anymore).  The last time I was able to import files to my computer was October 13, 2016.  I have tried all the "troubleshooting" I can find.  Still no success!  When I found this "topic" here, I noticed that there was a "solution"... when I clicked on the link to it, the "solution" did not work for me and referred to everything I had already tried!  This is so frustrating!!! I just want to scream!!  It would be one thing if it had never worked, but to have had it working without issue, then to experience this, really has me reeling.  AND WHY HAS GOPRO NOT REPLIED TO ANY OF THESE COMMENTS AFTER THE REPLY THAT IT WAS RESOLVED???

Tourist
Posts: 5

Re: hero 4 session will not import video

I'm having a similar problem with my Hero 4 Silver.  See my separate post for details.  This "solution" did not work!  It's almost 2 years since your reply to the initial concern and several posts with people experiencing similar problems, yet no responses from GoPro to address them.  What's going on?

Tourist
Posts: 5

Re: hero 4 session will not import video

Update:  I was able to get things going after having to install the Capture app on my smartphone.  It was the only way I could update my camera!!  Once I updated my camera via wi-fi & Capture, importing through Quik seems to be working (as I type this I'm still waiting for import to complete, but it's looking promising).

 

BTW:  I had tried to update my camera manually through desktop (one of the options in troubleshooting), but program wouldn't accept my camera's serial number!!  I checked, double-checked and re-checked again, my 14 digit number.  WTF?

 

This experience has me very disappointed in GoPro's software on my MacBook Pro!  12 hours of my life I will never get back!

Tourist
Posts: 1

Re: hero 4 session will not import video

Same problem for me with an iMac....

What's it take to get a patch written for this?

Tourist
Posts: 2

Re: hero 4 session will not import video

[ Edited ]

Hero 4 session will not import videos or time lapse pictures. 

 

Plug in and go pro suite opens, i get the usb icon on the session and also using a Go Pro Usb lead. 

All that seems to happen is that the card is wiped clean of everything.

 

Running windows 8 on Sony Viao. The camera upload was working back in August 16.  

 

Gutted, as lost all footage from from past weeks holiday to Morocco. :-( 

 

Not happy as this the second one i have had this year....time to go to Garmin i think!!!!

Sightseer
Posts: 1

Re: hero 4 session will not import video

Hi guys, this one is solved. Still want to share the simple solution that worked on my case --- simply closing the photos app or folder (computer media preview) that opens automatically when plugging a media device. Closed it then boom, the importing worked.Screenshot_4.jpg 

Sightseer
Posts: 1

Re: hero 4 session will not import video

So I just got my Session yesterday and the only way I've found to import the media is to remove the SD card and directly connect it to my computer. It works fine on my phone and every now and then I can get it to show up in Quik by uninstalling it in device manager and plugging it back in. But this is not a "real" solution. It would be AWESOME if GOPRO could update their software/firmware to fix this. 

Tourist
Posts: 11

Re: hero 4 session will not import video

Well, I think they did.

Try a manual firmware update. That's where you download the update to the chip THEN put it in the camera and initiate the update.

The QUICK App says teh FW is upto date, so it never tries to do the update when you connect the camera.

Good Luck