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Posts: 1

hero 2014 not showing up on mac

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The device itself or its contents (pictures/videos) not showing up anywhere on mac computer. I have tried starting it and resetting computer- still will not show up. Let me know if you can help! Thanks

Posts: 24,442

Re: hero 2014 not showing up on mac

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Hi @cmmcvay


Please go over the steps on Camera is Not Recognized on Quik for desktop - Mac

Let us know how it goes.
You may also reach out to our Support Team for assistance through