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Tourist
Posts: 2

help

[ New ]

I have to press real hard on the glass to do anythingwith my gopro 9 and when i say press hard i fell like im going to brake the glass<


Accepted Solutions
GoPro
Posts: 26,108

Re: help

[ New ]

Hi @frankv3014

 

If you haven't yet, please try re-flashing the software.

https://gopro.com/en/us/update/hero9-black

After the update, reset the camera. Go to Preferences> Reset> Factory Reset

 

Should it still be the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej
 

View solution in original post


All Replies
GoPro
Posts: 26,108

Re: help

[ New ]

Hi @frankv3014

 

If you haven't yet, please try re-flashing the software.

https://gopro.com/en/us/update/hero9-black

After the update, reset the camera. Go to Preferences> Reset> Factory Reset

 

Should it still be the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.

 

Thanks!

Ej
 

Tourist
Posts: 2

Re: help

[ New ]
Thank you for the info I will give it a shot and reply. Thank you very much