Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-357867%22%20slang%3D%22en-US%22%3Ehellow%20%2C%20so%20im%20new%20to%20gopro%20....%20my%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-357867%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20i%20downloaded%20this%20app%20on%20my%20pc%20for%203th%20time%20....%20gopro%20quick%20%2C%20so%20iv%20been%20googling%20abit%20why%20it%20keeps%20saying%20AUTHENTICATING%26nbsp%3B%3CBR%20%2F%3Eto%20bad%20evrything%20you%20guys%20say%20dont%20work%20.....%20%2C%20so%20maybe%20you%20can%20give%20me%20a%20DECEND%20anwser%20....%26nbsp%3B%3CBR%20%2F%3Eso%20when%20i%20wanne%20log%20in%20its%20all%20buggy%20%2C%20it%20keeps%20saying%20autenticating%20.....%20%2C%26nbsp%3B%3CBR%20%2F%3Emy%20gopro%20%3D%20gopro%205%3CBR%20%2F%3Emy%20pc%20specs%20are%20%3A%26nbsp%3B%20Windows%2010%20Home%2064-bit%3CBR%20%2F%3ECPU%3CBR%20%2F%3EIntel%20Core%20i7%206700K%20%40%204.00GHz%2029%20%C2%B0C%3CBR%20%2F%3ESkylake%2014nm%20Technology%3CBR%20%2F%3ERAM%3CBR%20%2F%3E32%2C0GB%20Dual-Channel%20Unknown%20%40%201066MHz%20(15-15-15-36)%3CBR%20%2F%3EMotherboard%3CBR%20%2F%3EMSI%20Z170A%20PC%20MATE%20(MS-7971)%20(U3E1)%2034%20%C2%B0C%3CBR%20%2F%3EGraphics%3CBR%20%2F%3EASUS%20PB287Q%20(3840x2160%4060Hz)%3CBR%20%2F%3EMD20436%20(1920x1080%4060Hz)%3CBR%20%2F%3E4095MB%20NVIDIA%20GeForce%20GTX%201070%20(MSI)%2036%20%C2%B0C%3CBR%20%2F%3EStorage%3CBR%20%2F%3E232GB%20Samsung%20SSD%20960%20EVO%20250GB%20(Unknown%20(SSD))%3CBR%20%2F%3E476GB%20SAMSUNG%20MZNLN512HMJP-00000%20(SATA%20(SSD))%2033%20%C2%B0C%3CBR%20%2F%3E931GB%20TOSHIBA%20MQ01ABD100%20(SATA%20)%2029%20%C2%B0C%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3C%2FP%3E%3CP%3Ei%20honestly%20hope%20you%20guys%20can%20help%20me%20out%20with%20this%20problem%20....%20cause%20this%20is%20just%20sad%20thanks%20and%20lets%20hope%20for%20some%20fixes%20...%20%3A)%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-357867%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-359669%22%20slang%3D%22en-US%22%3ERe%3A%20hellow%20%2C%20so%20im%20new%20to%20gopro%20....%20my%20problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-359669%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F107339%22%20target%3D%22_blank%22%3E%40mikev50630%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWere%20you%20able%20to%20login%20to%20the%20GoPro%20App%2C%20or%20gopro.com%20website%20successfully%3F%20Are%20you%20using%20the%20same%20email%20and%20password%20information%20to%20login%20to%20Quik%20for%20desktop%3F%20If%20you%20are%20able%20to%20successfully%20login%20to%20the%20GoPro%20App%2C%20or%20the%20website%2C%20try%20resending%20confirmation%20email%2C%20confirm%20email%2C%20then%20try%20logging%20in%20to%20Quik%20for%20desktop%20again.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ETo%20do%20this%2C%26nbsp%3Bclick%20%22Resend%20Confirmation%20Email%22%20and%20see%20if%20you%20receive%20any%20emails%20from%20GoPro%20with%20the%20confirmation%20link.%20This%20must%20be%20done%20first%20in%20order%20for%20your%26nbsp%3Baccount%20to%20be%20authenticated.%20Next%2C%20check%20if%20your%20email%20domain%20is%20a%20one-off%2C%20like%20%22%40ttc.ca%22%20for%20example%2C%20then%20create%20a%20test%20email%20using%20yahoo%20or%20Gmail's%20service%20and%20try%20logging%20in%20once%20more.%20This%20step%20helps%20us%20determine%20whether%20it's%20the%20email%20or%20Quik%20for%20desktop%20that's%20not%20working%20properly.%3CBR%20%2F%3E%20%3CBR%20%2F%3E%20If%20after%20this%20step%2C%20you%20are%20not%20able%20to%20log%26nbsp%3Binto%20the%20gopro.com%20website%20successfully%20before%20moving%20onto%20Quik%20for%20desktop%20troubleshooting%2C%20the%20next%20step%20would%20be%20to%20contact%20Support%20so%20they%20can%20walk%20you%20through%20further%20troubleshooting.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3CBR%20%2F%3E%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

hellow , so im new to gopro .... my problem

So i downloaded this app on my pc for 3th time .... gopro quick , so iv been googling abit why it keeps saying AUTHENTICATING 
to bad evrything you guys say dont work ..... , so maybe you can give me a DECEND anwser .... 
so when i wanne log in its all buggy , it keeps saying autenticating ..... , 
my gopro = gopro 5
my pc specs are :  Windows 10 Home 64-bit
CPU
Intel Core i7 6700K @ 4.00GHz 29 °C
Skylake 14nm Technology
RAM
32,0GB Dual-Channel Unknown @ 1066MHz (15-15-15-36)
Motherboard
MSI Z170A PC MATE (MS-7971) (U3E1) 34 °C
Graphics
ASUS PB287Q (3840x2160@60Hz)
MD20436 (1920x1080@60Hz)
4095MB NVIDIA GeForce GTX 1070 (MSI) 36 °C
Storage
232GB Samsung SSD 960 EVO 250GB (Unknown (SSD))
476GB SAMSUNG MZNLN512HMJP-00000 (SATA (SSD)) 33 °C
931GB TOSHIBA MQ01ABD100 (SATA ) 29 °C


i honestly hope you guys can help me out with this problem .... cause this is just sad thanks and lets hope for some fixes ... :) 

GoPro
Posts: 8,157

Re: hellow , so im new to gopro .... my problem

Hello @mikev50630

 

Were you able to login to the GoPro App, or gopro.com website successfully? Are you using the same email and password information to login to Quik for desktop? If you are able to successfully login to the GoPro App, or the website, try resending confirmation email, confirm email, then try logging in to Quik for desktop again. 

 

To do this, click "Resend Confirmation Email" and see if you receive any emails from GoPro with the confirmation link. This must be done first in order for your account to be authenticated. Next, check if your email domain is a one-off, like "@ttc.ca" for example, then create a test email using yahoo or Gmail's service and try logging in once more. This step helps us determine whether it's the email or Quik for desktop that's not working properly.

If after this step, you are not able to log into the gopro.com website successfully before moving onto Quik for desktop troubleshooting, the next step would be to contact Support so they can walk you through further troubleshooting. 

 

Let us know how it goes. 

 

Thanks, 
Marius