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Tourist
Posts: 4

guick crashes

[ New ]

Version Quik 2.6.0.730, Windows 10. I go to Quik: I enter my login and password. Authentication is performed, then I go to the main menu, where I can select Media, connected devices, etc. I click on the "Create" button and throws me back to the login page where I need to enter my login and password. I ask for help.

GoPro
Posts: 19,608

Re: guick crashes

[ New ]

Hello @sergeym0732

 

Sorry to hear about the trouble. Is this the first time that you are logging in to Quik? See if your will be able to login here using the same email and password. Also see if you are able to login to GoPro App on mobile. If these two work, try resetting your password through gopro.com, and login to Quik again. Make sure that you have the latest version for Quik for desktop. In addition, please check if you have been able to click on the confirmation link that was sent to your email when you registered or created your GoPro account. 

 

Let us know how it  goes.

Thanks, 
Marius

Tourist
Posts: 4

Re: guick crashes

[ New ]

I can log in to GoPro App on mobile, to link https://gopro.com/account, everywhere. I changed my password. I have the latest version for Quik for desktop and Windows. I reinstalled the Quik for desktop. The problem still exists. Can a company specialist connect to me remotely and set up everything on my own?

GoPro
Posts: 19,608

Re: guick crashes

[ New ]

Hello @sergeym0732

 

Good to know that you have already installed the latest version of Quik for desktop (version 2.6.2). See if the steps below will clear the login issue:

 

1 Open Quik for desktop
2 While on the login screen, select the “Help” tab above the Quik for desktop window
3 Select “Restart with default settings”
4 A modal will appear saying “Are you sure?“. Click “Restart” once more.
5 Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
6 Go to the login screen and input your credentials. You should then be able to login successfully.

 

Let us know how it goes. 

 

Thanks, 
Marius

Tourist
Posts: 4

Re: guick crashes

[ New ]

Did not help.

I did everything according to the instructions, then I went into my account. I've selected several videos in my account. Then I clicked: open in create mode. I was thrown to the window of entrance, again.

I login successfully everywhere, but then, the program throws me out.

GoPro
Posts: 19,608

Re: guick crashes

[ New ]

Thank you for the update, @sergeym0732. See if you will be able to login using a different email account. Then, once you are logged in, try logging in again using the original account. Let us know if this helps. Best regards!

Tourist
Posts: 4

Re: guick crashes

[ New ]

Where do I get different email account?

GoPro
Posts: 19,608

Re: guick crashes

[ New ]

You can create a new account, or use an alternate email if you have one. Thanks!