Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
%3CLINGO-SUB%20id%3D%22lingo-sub-24068%22%20slang%3D%22en-US%22%3Egps%20telemetry%20WAY%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-24068%22%20slang%3D%22en-US%22%3E%3CP%3EThe%20telemetry%20on%20the%20hero%205%20is%20WAY%20off.%20Im%20talking%20about%202-3%20seconds%20off.%20That%20might%20not%20sound%20like%20much%20to%20some%20people%20but%20when%20your%20riding%20a%20dirt%20bike%20it%20basically%20makes%20this%20feature%20useless.%20The%20speed%20I%20know%20for%20a%20fact%20isnt%20correct%20either%20and%20Im%20only%20assuming%20thats%20the%20case%20with%20the%20other%20data.%20for%26nbsp%3Binstance%20when%20I%20stop%20the%20altitude%20will%20settle%20to%20a%20number%2C%20I%20will%20stop%20recording%20then%20when%20I%20start%20recording%20the%20altitude%20is%20different%20by%2030-40%20feet.%26nbsp%3BThis%20needs%20to%20be%20fixed%20completely%20to%20make%20this%20a%20usable%20feature%20otherwise%20whats%20the%20point%20in%20having%20it%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-24068%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EQuik%20for%20Desktop%20-%20Windows%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-57014%22%20slang%3D%22en-US%22%3ERe%3A%20gps%20telemetry%20WAY%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-57014%22%20slang%3D%22en-US%22%3E%3CP%3EHaving%20a%20similar%20issue%2C%20the%20telemetry%20was%20one%20of%20the%20main%20reasons%20I%20chose%20a%20go%20pro.%20I%20have%20been%20trying%20for%20over%20a%20week%20to%20get%20through%20to%20the%20help%20center%20by%20phone%20and%20chat%20with%20no%20luck.%20even%20spent%201%20hour%20on%20wait%20for%20help%20over%20the%20phone.%20I%20am%20very%20suprised%20just%20how%20brutal%20GoPro%20customer%20support%20is%2C%20and%20that%20their%20products%20dont%20work%20very%20well.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-57017%22%20slang%3D%22en-US%22%3ERe%3A%20gps%20telemetry%20WAY%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-57017%22%20slang%3D%22en-US%22%3E%3CP%3EThat%20screenshot%20is%20me%20waiting%201%20hour%20on%20go%20pro%20customer%20service%20with%20no%20agent%20ever%20coming%20to%20answer.%20I%20have%20alo%20tried%20the%20online%20chat%20100's%20of%20time%20never%20once%20got%20through.%26nbsp%3B%20This%20is%20the%20problem%20with%20the%20telemetry%20GPS%20that%20I%20a%20having%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DwaMqv6ASTqk%26amp%3Bt%3D6s%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DwaMqv6ASTqk%26amp%3Bt%3D6s%3C%2FA%3E%3C%2FP%3E%3CP%3EHonestly%20at%20this%20point%20I%20may%20just%20return%20the%20GoPro%20and%20make%20sure%20everyone%20I%20ever%20talked%20to%20knkow%20how%20crap%20they%20are%20and%20how%20brutal%20the%20cumstomer%20service%20is.%20I%20have%20never%20seen%20such%20poor%20customer%20service.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Nomad
Posts: 125

gps telemetry WAY off

The telemetry on the hero 5 is WAY off. Im talking about 2-3 seconds off. That might not sound like much to some people but when your riding a dirt bike it basically makes this feature useless. The speed I know for a fact isnt correct either and Im only assuming thats the case with the other data. for instance when I stop the altitude will settle to a number, I will stop recording then when I start recording the altitude is different by 30-40 feet. This needs to be fixed completely to make this a usable feature otherwise whats the point in having it?

Tourist
Posts: 3

Re: gps telemetry WAY off

Having a similar issue, the telemetry was one of the main reasons I chose a go pro. I have been trying for over a week to get through to the help center by phone and chat with no luck. even spent 1 hour on wait for help over the phone. I am very suprised just how brutal GoPro customer support is, and that their products dont work very well. 

 

Screenshot_20170727-174509.png
Highlighted
Tourist
Posts: 3

Re: gps telemetry WAY off

That screenshot is me waiting 1 hour on go pro customer service with no agent ever coming to answer. I have alo tried the online chat 100's of time never once got through.  This is the problem with the telemetry GPS that I a having https://www.youtube.com/watch?v=waMqv6ASTqk&t=6s

Honestly at this point I may just return the GoPro and make sure everyone I ever talked to knkow how crap they are and how brutal the cumstomer service is. I have never seen such poor customer service. 

Video shows just how poor the new GoPRo Hero 5 works. I have spent over 10 hours this week trying to get through to customer service no such luck. Worst company to deal with.