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Sightseer
Posts: 1

gopro wont open on my computer

[ New ]

USB is cconnected to GoPro 5 and computer and GoPro is on but computer wont read the usb and conntect


Accepted Solutions
GoPro
Posts: 23,131

Re: gopro wont open on my computer

[ New ]

Hi @camilleb24862

 

The steps on Camera is Not Recognized on Quik for desktop - Windows should help you out.

You can also try this: go to Device Manager> Find GoPro> Select "Disable" then "Enable".

 

If it's still the same try using a different cable.

Other users confirmed that using USB 3.1 and USB 3.0 works.

If you have a USB-C to Thunderbolt cable, it should also work. 

 

You may also transfer files using an SD card adapter/reader instead.

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 23,131

Re: gopro wont open on my computer

[ New ]

Hi @camilleb24862

 

The steps on Camera is Not Recognized on Quik for desktop - Windows should help you out.

You can also try this: go to Device Manager> Find GoPro> Select "Disable" then "Enable".

 

If it's still the same try using a different cable.

Other users confirmed that using USB 3.1 and USB 3.0 works.

If you have a USB-C to Thunderbolt cable, it should also work. 

 

You may also transfer files using an SD card adapter/reader instead.

 

Thanks!

Ej