gopro wont open on my computer [ New ]

[camilleb24862]

USB is cconnected to GoPro 5 and computer and GoPro is on but computer wont read the usb and conntect

[aragon1006 · Accepted solution]

Hi @camilleb24862

The steps on Camera is Not Recognized on Quik for desktop - Windows should help you out.

You can also try this: go to Device Manager> Find GoPro> Select "Disable" then "Enable".

If it's still the same try using a different cable.

Other users confirmed that using USB 3.1 and USB 3.0 works.

If you have a USB-C to Thunderbolt cable, it should also work. 

You may also transfer files using an SD card adapter/reader instead.

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @camilleb24862

The steps on Camera is Not Recognized on Quik for desktop - Windows should help you out.

You can also try this: go to Device Manager> Find GoPro> Select "Disable" then "Enable".

If it's still the same try using a different cable.

Other users confirmed that using USB 3.1 and USB 3.0 works.

If you have a USB-C to Thunderbolt cable, it should also work. 

You may also transfer files using an SD card adapter/reader instead.

Thanks!

Ej