02-21-2020 04:09 PM
Read the chain , that's not what I'm trying to do.
I bought a gopro black hero 7 and a new laptop.
Now I find that you're company tell me that appl and hp don't work with you're application and I need to buy another laptop to use you're software.
I think we need to move this conversation up to the next IT level guys.
02-21-2020 05:00 PM
@adroitclif7201, sorry for the confusion. The GoPro camera model used wasn't previously mentioned, and since "GoPro Player" is labeled on your post, I was under the impression that you have the MAX or Fusion camera. You don't need the GoPro Player if you are using HERO7 Black camera. This player is only used for transforming 360 footage (from MAX/Fusion cameras) into traditional videos and photos in Mac computers.
Are you referring to Quik for Desktop (for Windows)? If so and the app is crashing upon launch, there are some troubleshooting suggestions here that will help: Quik for desktop Fails to Launch
By any chance, do you have multiple graphics cards installed on your computer? Please follow the steps below in order to resolve the issue in this instance:
- Right-click the Quik desktop icon.
- Hover over Run with graphics processor (Note: this option will only be visible if you are using a Windows computer with multiple graphics cards)
- Select Integrated graphics
02-23-2020 10:42 PM - edited 02-23-2020 10:45 PM
Ok , I have taken back the laptop you said was under spec.
I changed it for a more expensive one.
Details as follows and still nothing.
RAM: 8 GB / Storage: 256 GB SSD
Graphics: NVIDIA GeForce MX150 2 GB
Full HD touchscreen.
This is a 4k editing laptop.
Over to you gopro.
I'm not happy that your programme works on a phone and not my laptop..
02-25-2020 09:37 AM
03-02-2020 01:42 PM
The windows app still isn't allowing me to edit or run files.
My laptop should have no issues , its seems that the file on your cloud is downloading to the pc unplayble.
The time difference seems to be an issue even thou I have subscribed to the monthly subscription. Yet they say 24 hours.
Just need to get help.
03-02-2020 09:32 PM
Wouldn't that be easiest way to start helping. or are you just passing the tickets on........!
Please pass this to someone in IT That can resolve and not just ask basic frontline suggestions.