Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Highlighted
Tourist
Posts: 8

gopro shutting down

just bough a new laptop to start video and picture editing.

The app keeps shutting down

help....!

Highlighted
GoPro
Posts: 6,097

Re: gopro shutting down

Hi @adroitclif7201,

 

May I know the complete specs of your laptop?

 

 

Thanks!

-Jay

Highlighted
Tourist
Posts: 8

Re: gopro shutting down

It's got an i5 processor , win 10 , 8GB drive ram and 256 ssd.

Its brand new today.

Your app keeps shutting down .
Highlighted
GoPro
Posts: 6,097

Re: gopro shutting down

Got it @adroitclif7201,

 

Can please give us more information in order for us to provide exact solution. 

What are you doing before it crash?

What is the resolution of the video you're editing?

What is the resolution of the video you're trying to import?

How many files are you transferring?

Is it crashing right away?

Have you tried running it on compatibility mode or run with graphics processor? 

You just have to right click on the app then choose run with Graphics Processor. 

 

 

Thanks!

-Jay

 

 

Highlighted
Tourist
Posts: 8

Re: gopro shutting down

[ Edited ]

Hi,

 

i cant get any downloaded cloud file to run, play on the laptop.(nothing is playing)

i have changed the compaabilty mode to win 8, and 7.

 

still same result.

 

The app jusy pauses then closes. Its really frustrating as i purchased this new laptop to edit my video.

this is very concerning as i have also subscribbed to your cloud.

 

Can i also mention that i cant even get my cloud base video to download to my Note 9 phone.(all up to date too, and  with the support only US based its frustrating  having to wait 24 hours.)

 

this is a seperate issue but, again makes gopro look bad.

 

james

Highlighted
GoPro
Posts: 6,699

Re: gopro shutting down

@adroitclif7201, sorry to hear about the trouble. The GoPro Player requires Graphics Cards need HEVC decoders in order to properly use this tool. See the minimum system requirements for GoPro Player for more information. Additionally, run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed.

Highlighted
Tourist
Posts: 8

Re: gopro shutting down

Hi , so you're telling me that the following is no good.
As your camera wont play on the laptop.

Hmmm.

eneral features:

Size H1.99, W24.2, D35.85cm.

Weight 1.74kg.

Up to 10.15 hours battery life.

CPU, Memory and Operating System:

Intel Core i5 8265U processor.

Quad core processor.

1.6GHz processor speed with a burst speed of 3.9GHz.

8GB RAM DDR4.

256GB SSD storage.

Microsoft Windows 10.

Display features:

15.6 inch screen.

Full HD Display.

Resolution 1920 x 1080 pixels.

DVD optical drives:

Disc drive not included.

Graphics:

Intel UHD 620 graphics card.

Shared graphics card.

Interfaces and connectivity:

Multi-card media card reader.

Secure Digital (SD), .

2 USB 3.1 ports.

1 USB Type-C port.

1 Ethernet port.

1 HDMI port.

Bluetooth.

Wi-Fi enabled.

Multimedia features:

HD webcam.

Built-in mic.

Built-in audio sound system.
Highlighted
GoPro
Posts: 6,699

Re: gopro shutting down

[ Edited ]

@adroitclif7201, if trying to playback a 360 footage (captured by GoPro MAX/Fusion) using the GoPro Player, the Graphics Cards need HEVC decoders in order to properly use this tool. This app will also only work with Mac computers.

Which specific application do you have installed? You tagged GoPro Player on your post. By any chance, are you referring to GoPro MAX Exporter for Windows computer? Are you trying to convert 360 clips using this app?

Or do you have Quik for Desktop installed on your computer instead?