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Tourist
Posts: 2

gopro shutting down

just bough a new laptop to start video and picture editing.

The app keeps shutting down

help....!

GoPro
Posts: 5,351

Re: gopro shutting down

Hi @adroitclif7201,

 

May I know the complete specs of your laptop?

 

 

Thanks!

-Jay

Tourist
Posts: 2

Re: gopro shutting down

It's got an i5 processor , win 10 , 8GB drive ram and 256 ssd.

Its brand new today.

Your app keeps shutting down .
GoPro
Posts: 5,351

Re: gopro shutting down

Got it @adroitclif7201,

 

Can please give us more information in order for us to provide exact solution. 

What are you doing before it crash?

What is the resolution of the video you're editing?

What is the resolution of the video you're trying to import?

How many files are you transferring?

Is it crashing right away?

Have you tried running it on compatibility mode or run with graphics processor? 

You just have to right click on the app then choose run with Graphics Processor. 

 

 

Thanks!

-Jay