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Reply
Tourist
Posts: 5

gopro reconnue par quick pas pas d'identification de fichier

Bonjour

 

L'application quick reconnait bien ma gopro mais n'identifie ni la carte SD et donc ni aucun fichier à importer.

 

Les fichiers sont bien enregistrés car j'arrive à les recopier via explorateur windows et les relire ensuite avec quick.

 

Configuration:

windows 7

version quick 2.3.0.5383

gopro Hero 7 black

carte Sd : SanDisk - SDSQUAR-200G-GN6MA - Carte Mémoire MicroSDHC Ultra 200GB avec Vitesse de Lecture Allant jusqu'à 100MB/S, Classe 10 (Nouvelle Version)

 

Cordialement

 
GoPro
Posts: 9,694

Re: gopro reconnue par quick pas pas d'identification de fichier

Hi @nimbleridg140

 

Please go over the steps on this link.

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs        

 

 

Thanks!

Ej

Tourist
Posts: 5

Re: gopro reconnue par quick pas pas d'identification de fichier

Hi

 

Thanks for the reply but the link refer to Mac and I'm on windows 7.

 

I uploaded the USB through the configuration of Windows: the problem is still there...

 

Could you send me the right link?

GoPro
Posts: 7,965

Re: gopro reconnue par quick pas pas d'identification de fichier

You may refer to this link for Windows. Thanks!

Tourist
Posts: 5

Re: gopro reconnue par quick pas pas d'identification de fichier

Hi

 

Thank you for the link; I foollowed it, but still not working....

GoPro
Posts: 9,694

Re: gopro reconnue par quick pas pas d'identification de fichier

Thanks for trying @nimbleridg140

The next step is to reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

Please let them know of the troubleshooting steps taken.

 

Regards,

Ej