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Tourist
Posts: 4

gopro quik for Mac bug black

屏幕快照 2020-03-16 下午6.13.57.png

 The check windows always is black  no screen and didn't work , i can't editding anything 

i tried uninstall and install a lot times , but still didn‘t work

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GoPro
Posts: 16,228

Re: gopro quik for Mac bug black

Hi @xxxtc

 

What version of Quik for desktop are you using?

Do you still remember the resolutions used on this videos?

Would you mind checking if the same happens when selecting photos alone?

 

Thanks!
Ej

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Tourist
Posts: 4

Re: gopro quik for Mac bug black

The first version maybe 2.4or 2.5 and it didn't work ,so I delete it and reinstall 2.7.0.874 ,still can't work

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GoPro
Posts: 13,318

Re: gopro quik for Mac bug black

Hello @xxxtc. Are you able to playback your media (in view mode) without getting a black screen?

Make sure your Mac is running on the latest version and ensure that the graphics driver is up to date. Also, see if you may be including files that use HEVC. Such files need specific system requirements in order to be viewable. See HEVC Explained for more information.