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Tourist
Posts: 3

gopro quick non funziona con windows 10 grande delusione di gopro

buonasera tutto bello. peccato non possa montare video con gopro quick desktop windows.

Fatemi sapere come fare. le ho provate tutte. 

e pensare che pago pure gopro plus.

grande delusione e poi non vedo la traccia gps neanche sull'applicazione 

GoPro
Posts: 9,412

Re: gopro quick non funziona con windows 10 grande delusione di gopro

Hello @supercapo69. Have you already gone through the troubleshooting steps here Camera is Not Recognized on Quik for desktop - Windows ? If connecting the camera directly to the computer does not work, try inserting the SD card directly to your computer instead. 

 

Our team is aware of the issue regarding GPS not being displayed in the Quik for desktop app. We have not received an update yet so please stay tuned. 

 

In the meantime, you may explore using GPS Performance Stickers through the GoPro App. You may also check out suggestions from the Hub members here.

Tourist
Posts: 3

Re: gopro quick non funziona con windows 10 grande delusione di gopro

Buonasera, siete molto gentili, ma il problema persisiste.

Apro l'applicazione per desktop GoproQuick tuttook; vado su crea e mi blocca il pc.

Peccato! volevo creare qualche video ma niente da fare. 

Goproquick installata e disistallata una infinità di volte; senza aver risolto nulla.

GoPro
Posts: 4,293

Re: gopro quick non funziona con windows 10 grande delusione di gopro

@supercapo69, sorry to hear about the trouble. You can check also this article https://community.gopro.com/t5/en/Programs-to-View-and-Edit-Videos/ta-p/399573 for suggested programs that you can use on your computer to view and edit your GoPro footage. 

 

As for the issue with the Quik for Desktop, by any chance, do you have multiple graphics card installed in your computer? Please follow the steps below in order to resolve the issue in this instance: 

  • Right click the Quik desktop icon. 
  • Hover over Run with graphics processor (Note: this option will only be visible if you are using a Windows computer with multiple graphics cards) 
  • Select Integrated graphics 

 

You may also try the following steps in addition to the suggestions above: 

  1. Close Quik for desktop 
  2. Open Windows Explorer by pressing Windows key + E 
  3. Click the View tab at the top of this window and make sure the box next to "Show hidden files" is checked 
  4. Navigate to C:\Users\<Your Username>\AppData\Local and delete the "GoPro" folder 
  5. Restart Quik for desktop and see if the issue persists 

  

Additionally, you may attempt to reset the app by following these steps: 

  1. Open Quik for desktop 
  2. While on the login screen, select the "Help" tab above the Quik for desktop window 
  3. Select "Restart with default settings" 
  4. A modal will appear saying "Are you sure?". Click "Restart" once more. 
  5. Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time. 
  6. Go to the login screen and input your credentials. You should then be able to login successfully.

 

Hopefully, this helps. Let us know how it goes.

Tourist
Posts: 3

Re: gopro quick non funziona con windows 10 grande delusione di gopro

siete stati gentilissimi ho provato tutto ma al solito appena passo su crea: si blocca e debbo sbloccare con termina attivita'.

Vorrei montare i video effettuati con la mia Hero 7 black. e pagato gopro plus. 

Aiutatemi grazie

Sightseer
Posts: 1

Re: gopro quick non funziona con windows 10 grande delusione di gopro

same problem. 

- gopro not identified via quick (for update, import etc.)

- import of media not possible

 

currently no solution via:

- usb driver deinstallation

- deinstallation/installation gopro quick

- manual update of gopro

- deletion of appdata folder

- help/new start with standard settings

 

GoPro Team, please help.

GoPro Community Manager
Posts: 7,022

Re: gopro quick non funziona con windows 10 grande delusione di gopro

If you've tried all of the steps listed here already, please reach out to our Support team at https://gopro.com/help/ContactUs and we can do some additional troubleshooting with you. Thanks.