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Tourist
Posts: 2

gopro plus

Why is gopro plus cloud taking so long to upload videos to the cloud. Seriously its been 48hrs for a 2 gig file to upload. I have business class internet. Every other cloud service i have uploads a 2 gig file in 30 seconds to a min.

 

anyone else seeing this type of slow uploads ?

GoPro
Posts: 3,924

Re: gopro plus

Hi @dustink131 It is definitely unusual for a file of that size to take that long to upload. When uploading to your GoPro Plus Account make sure you don't have any other apps running in the background, and try not to have your machine go into a sleep/hibernation mode. If possible I would recommend trying a wired connection. I hope this helps!

 

 

Ryan  

Tourist
Posts: 2

Re: gopro plus

Hey, @ryan12566

Just some more information.

Progress bar shows complete

There are no apps running on the machine besides Safari (latest version)

Mac is set to never sleep or turn drives off

Tried Ethernet connection and still a no.

I have business class internet 200mbps down /150mbps up

Also tried this on a windows 10 machine and got the same result

Tried 2 different computers on a different network and gave up after 12hrs.

Confirmed that 2 other people are having this issue also.
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GoPro
Posts: 3,924

Re: gopro plus

Hi @dustink131,

 

Sorry for the delayed response, for this one I would recommend working with support directly. It does sound like you have a setup that should be working fine. Go ahead and reach out by Phone or Chat to see if we can get this resolved for you! https://gopro.com/help/PKBContactus

 

Cheers,

Ryan