05-18-2017 08:12 AM
Why is gopro plus cloud taking so long to upload videos to the cloud. Seriously its been 48hrs for a 2 gig file to upload. I have business class internet. Every other cloud service i have uploads a 2 gig file in 30 seconds to a min.
anyone else seeing this type of slow uploads ?
05-23-2017 02:52 PM
Hi @dustink131 It is definitely unusual for a file of that size to take that long to upload. When uploading to your GoPro Plus Account make sure you don't have any other apps running in the background, and try not to have your machine go into a sleep/hibernation mode. If possible I would recommend trying a wired connection. I hope this helps!
05-23-2017 04:16 PM
Just some more information.
Progress bar shows complete
There are no apps running on the machine besides Safari (latest version)
Mac is set to never sleep or turn drives off
Tried Ethernet connection and still a no.
I have business class internet 200mbps down /150mbps up
Also tried this on a windows 10 machine and got the same result
Tried 2 different computers on a different network and gave up after 12hrs.
Confirmed that 2 other people are having this issue also.
06-02-2017 02:50 PM
Sorry for the delayed response, for this one I would recommend working with support directly. It does sound like you have a setup that should be working fine. Go ahead and reach out by Phone or Chat to see if we can get this resolved for you! https://gopro.com/help/PKBContactus