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Tourist
Posts: 3

gopro player wont play any 360 file

[ New ]

After the last update, gopro player does not run any file 360. the previous version works flawless on mac m1. somewhere I can find the dmg file with version 1.3.2 ?


Accepted Solutions
Tourist
Posts: 3

Re: gopro player wont play any 360 file

[ New ]

The newest bigsur. no error message appears. does not read 360 and mp4 files. the previous version of gopro player worked without any problems

View solution in original post


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GoPro
Posts: 30,910

Re: gopro player wont play any 360 file

[ New ]

Hi @przemeks3535

 

What OS version is your Mac on?

What error message are you getting? Would you mind sharing a screenshot?

Do you observe the same for regular videos?

 

Thanks!

Ej

Tourist
Posts: 3

Re: gopro player wont play any 360 file

[ New ]

The newest bigsur. no error message appears. does not read 360 and mp4 files. the previous version of gopro player worked without any problems

GoPro
Posts: 30,910

Re: gopro player wont play any 360 file

[ New ]

 

HI @przemeks3535

 

Do you observe the same when launching the app using a different user profile?

Would you mind trying the steps on this link?

If it's still the same, please reach out to our Support Team to have this checked further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
 

Thanks!

Ej

 

 

Tourist
Posts: 3

Re: gopro player wont play any 360 file

[ New ]
Simple logout login and it works
GoPro
Posts: 30,910

Re: gopro player wont play any 360 file

[ New ]

Thanks for the update! @przemeks3535

Feel free to post back if anything comes up.

 

Regards,

Ej