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Hiker
Posts: 20

Re: gopro hero 8 can't connect to pc

I’ve had it with GoPro. After hours chatting with customer support, there has been absolutely no follow up on this issues. I don’t expect it to be fixed anymore. That’s it for me. I’ll return it to the store. Awesome features, but what is it worth with such crappy software and customer support...?
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Tourist
Posts: 10

Re: gopro hero 8 can't connect to pc

I'm happy to report that I did manage to connect my GoPro8 black to my PC windows 10 laptop via the USB 3.0 port.  And while it was a little slow downloading all the files it worked. But while I was doing that my new Anker USB 3.0 card reader was just delivered to my door, so I'm going to test that out now... and I will report back......... Hope this is some help to you.

 

My laptop is an old HP EliteBook 8440p   many years old......

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Tourist
Posts: 5

Re: gopro hero 8 can't connect to pc

Sorry, but I don't see how this helps. You claim to have an older laptop....and yet it has USB 3.0 and Windows 10......and all you say is it works when you plugged it in.  Yet no one else is having theirs work when they plug it into a windows 10 PC.  So how does your post help???

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Tourist
Posts: 10

Re: gopro hero 8 can't connect to pc

I will go back and review all the steps I took and report back to you and see if if it will be of any help. I did connect the GoPro 8 Black directly to the USB via the GoPro Cable......

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Tourist
Posts: 10

Re: gopro hero 8 can't connect to pc

I just went back and did the following steps

 

Shut down my laptop

Powered it up

Signed into windows 10

Connected the GP cable to my GoPro8 USB-C port,  and the other end into one of my "USB 2.O ports"

Powered up my Hero 8 Black.

and it started.. Showing that it's connected via USB.....

 

Open your "Windows Photos" app

 

And then you can see your Hero 8  and import to any folder you choose.

Now I hope that helps you 

 

 

 

 

 

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Tourist
Posts: 10

Re: gopro hero 8 can't connect to pc

As an extra note, "GoPro Quik" also opened up and showed that the Hero 8 Black was ready to download its files to whatever folder on your PC Laptop you designate

 

Try it out....and see if that works for you,  let me know how you do?

 

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Tourist
Posts: 10

Re: gopro hero 8 can't connect to pc

 
IMG_20200522_131651.jpg
Highlighted
Tourist
Posts: 10

Re: gopro hero 8 can't connect to pc

I just posted a photo above of the Hero 8 connected to windows 10 via USB 2.0 Open up "GoPro Quik" on your PC...asking where I want to import the files from my Hero 8

and the next pic shows what you see on my Hero 8 Black while it's connected..Just be sure you power up your Hero 8 

IMG_20200522_131657 (1).jpg