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02-13-2020 08:55 AM
Re: gopro hero 8 can't connect to pc
[ New ]Hello @reuf. Are your GoPro files recognized by your computer or by Quik for desktop when the SD card is directly inserted via SD card adapter? Have you tried using the cable from your HERO6 Black camera package to connect the HERO8 Black to your computer? By any chance, have you been able to use a different computer to access your HERO8 Black footage?
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02-13-2020 08:57 AM
Re: gopro hero 8 can't connect to pc
[ New ]Hello @skipmcq. Is there a case number that we can use as a reference for your interaction with Support? Thanks!
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02-13-2020 09:04 AM
Re: gopro hero 8 can't connect to pc
[ New ]Case#: 07518281
I have returned my camera as requested by Go Pro.. I worked with the Go Pro tech on the phone for several hours trying things on camera, card, cables and computer and we could not get camera or SD card with Go pro 8 footage to show up in QUICK. She suggested I return camera so I did.
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02-13-2020 01:52 PM
Re: gopro hero 8 can't connect to pc
[ New ]Thank you for the information you provided, @skipmcq. We will check with Support regarding the case.
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02-13-2020 02:19 PM
Re: gopro hero 8 can't connect to pc
[ New ]Thank you.
I would appreciate it if my cameral replacement could be expedited, My defective camera is supposed to arrive in Riverside on Wed Feb 19
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02-13-2020 08:30 PM
Re: gopro hero 8 can't connect to pc
[ New ]Hi I'm trying to connect my gopro to my computer but when I plug it in with an usb cord it doesnt come up.
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02-13-2020 08:44 PM
Re: gopro hero 8 can't connect to pc
[ New ]To clarify, there is no "import files" pop up when I plug it in to my computer, even though my computer recognizes it is there
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02-15-2020 07:56 AM
Re: gopro hero 8 can't connect to pc
[ New ]Is it recognized as a storage device or an MTP device? @bobdini24
By the way are you using Mac or Windows?
-Jay