gopro hero 8 can't connect to pc

[mariustanya]

Hello @reuf. Are your GoPro files recognized by your computer or by Quik for desktop when the SD card is directly inserted via SD card adapter? Have you tried using the cable from your HERO6 Black camera package to connect the HERO8 Black to your computer? By any chance, have you been able to use a different computer to access your HERO8 Black footage? 

[mariustanya]

Hello @skipmcq. Is there a case number that we can use as a reference for your interaction with Support? Thanks!

[skipmcq]

Case#: 07518281

I have returned my camera as requested by Go Pro.. I worked with the Go Pro tech on the phone for several hours trying things on camera, card, cables and computer and we could not get camera or SD card with Go pro 8  footage to show up in QUICK. She suggested I return camera so I did.

[mariustanya]

Thank you for the information you provided, @skipmcq. We will check with Support regarding the case. 

[skipmcq]

Thank you.

I would appreciate it if my cameral replacement could be expedited, My defective camera is supposed to arrive in Riverside on Wed Feb 19

[bobdini24]

Hi I'm trying to connect my gopro to my computer but when I plug it in with an usb cord it doesnt come up.

[bobdini24]

To clarify, there is no "import files" pop up when I plug it in to my computer, even though my computer recognizes it is there

[graytree76514]

Is it recognized as a storage device or an MTP device? @bobdini24

By the way are you using Mac or Windows?

-Jay