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Tourist
Posts: 5

Re: gopro hero 8 can't connect to pc

[ New ]

Sorry, but I don't see how this helps. You claim to have an older laptop....and yet it has USB 3.0 and Windows 10......and all you say is it works when you plugged it in.  Yet no one else is having theirs work when they plug it into a windows 10 PC.  So how does your post help???

Tourist
Posts: 10

Re: gopro hero 8 can't connect to pc

[ New ]

I will go back and review all the steps I took and report back to you and see if if it will be of any help. I did connect the GoPro 8 Black directly to the USB via the GoPro Cable......

Tourist
Posts: 10

Re: gopro hero 8 can't connect to pc

[ New ]

I just went back and did the following steps

 

Shut down my laptop

Powered it up

Signed into windows 10

Connected the GP cable to my GoPro8 USB-C port,  and the other end into one of my "USB 2.O ports"

Powered up my Hero 8 Black.

and it started.. Showing that it's connected via USB.....

 

Open your "Windows Photos" app

 

And then you can see your Hero 8  and import to any folder you choose.

Now I hope that helps you 

 

 

 

 

 

Highlighted
Tourist
Posts: 10

Re: gopro hero 8 can't connect to pc

[ New ]

As an extra note, "GoPro Quik" also opened up and showed that the Hero 8 Black was ready to download its files to whatever folder on your PC Laptop you designate

 

Try it out....and see if that works for you,  let me know how you do?

 

Tourist
Posts: 10

Re: gopro hero 8 can't connect to pc

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IMG_20200522_131651.jpg
Tourist
Posts: 10

Re: gopro hero 8 can't connect to pc

[ New ]

I just posted a photo above of the Hero 8 connected to windows 10 via USB 2.0 Open up "GoPro Quik" on your PC...asking where I want to import the files from my Hero 8

and the next pic shows what you see on my Hero 8 Black while it's connected..Just be sure you power up your Hero 8 

IMG_20200522_131657 (1).jpg
Tourist
Posts: 10

Re: gopro hero 8 can't connect to pc

[ New ]

Go scroll down and see my later posts and pics that shows how its done.  and This time I did it through my PC USB 2.0 port. Be sure you power on your HERO 8 when you connect up. If you have GoPro Quik for Windows installed on your pc it will offer to allow you to import your files. Let me know if this helps you.

IMG_20200522_131657.jpg
Tourist
Posts: 10

Re: gopro hero 8 can't connect to pc

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tengo el mismo problema, llame a soporte pero no me resolvieron, me dijeron que pasarian mi reporte con un tecnico y me resolverian pero hasta la fecha no tengo respuesta, esto tiene como 3 meses, pesimo servicio

Tourist
Posts: 10

Re: gopro hero 8 can't connect to pc

[ New ]

I had the same problem for quite a while, very frustrating. But the good news is that I seemed to have solved it. I don't use the windows file explorer,,, Just the Windows Photo Program and also GoPro Quik for Windows or Just install "Windows Photo Viewer" on your PC and see what happens when you connect again via USB your Hero 8 Black

Tourist
Posts: 10

Re: gopro hero 8 can't connect to pc

[ New ]

Be sure to "Power Up" your Hero 8 Black,  Otherwise, it will just think you are just charging your battery via your Windows PC.  I just tested this out.  first while "powered Off" your Hero 8 will just show a steady red light showing its just charging. As soon as you power it up it will show on the small front Status screen that the USB is on. Try it out

Tourist
Posts: 10

Re: gopro hero 8 can't connect to pc

[ New ]

Sorry to hear about your efforts to connect to your PC  Just check my recent posts and  it shows you how to do it... I hope this helps you out..... any questions let me know..

Tourist
Posts: 5

Re: gopro hero 8 can't connect to pc

[ New ]

Still doesn't work.  Installed GoProQuick and still computer does not see the GoPro.  GoPro screen shows "USB Connected" but computer is not seeing it.