Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
GoPro Apps for Desktop
Reply
Tourist
Posts: 2
Accepted Solution

gopro hero 4 silver no recognized when connected via usb

Hi there,

 

I have a Hero 4 Silver and up until today anytime I connected with USB it would launch Quik and I could import files. Today I do the exact same thing I've done since Christmas and it doesn't load Quik, Windows 10 doesn't recognize it and the "USB Connected Camera Files Accessible" flashes then goes away.

 

I've tried multiple USB Cables, tried every USB port on the computer and nothing works. 

 

I've attached a Video showing it.  (EDIT: apparently GoPro Support Hub doesn't allow video file attachments. ironic?) I've uploaded the video to YouTube for your review.... https://www.youtube.com/watch?v=sYih4Jjg8Rw

 

Using:

  • GoPro Hero 4 Silver
  • Windows 10 Pro
  • Quik for Importing Video
  • Worked up until today

Accepted Solutions
GoPro Community Manager
Posts: 5,853

Re: gopro hero 4 silver no recognized when connected via usb

@sooley - There's a little video icon on the toolbar when you write your message that will allow you to attach/embed your video. It looks like a piece of film with the Play icon in the middle of it.

 

For this issue, not sure what would have changed, but it's probably going to be best to contact our Support team at https://gopro.com/help/PKBContactus so they can troubleshoot it with you.

 

Jeff

View solution in original post


All Replies
GoPro Community Manager
Posts: 5,853

Re: gopro hero 4 silver no recognized when connected via usb

@sooley - There's a little video icon on the toolbar when you write your message that will allow you to attach/embed your video. It looks like a piece of film with the Play icon in the middle of it.

 

For this issue, not sure what would have changed, but it's probably going to be best to contact our Support team at https://gopro.com/help/PKBContactus so they can troubleshoot it with you.

 

Jeff

Tourist
Posts: 2

Re: gopro hero 4 silver no recognized when connected via usb

@jefft  Thank you for the info, I'll bring my issue over there.  And thank for you letting me know about the video button Smiley Happy