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Tourist
Posts: 1

gopro app for desktop windows stopped working

a week or so ago my desktop app stopped working,  after a year or two of no problems on same machine.

 

I use windows 7 64 bit, as far as I can tell everything is up to date (video drivers).

I did a checkdisk on all drives,  and defragged.  uninstalled the app and reinstalled.  booted several times.  studio and studio

tray app work find,   but the desktop app crashes on start every time.  I disabled all firewall and antivirus and still crashes.

 

Here is the startup crash error:

 

Problem signature:
Problem Event Name: APPCRASH
Application Name: GoPro.exe
Application Version: 1.4.0.2733
Application Timestamp: 5733d0b5
Fault Module Name: GoPro.exe
Fault Module Version: 1.4.0.2733
Fault Module Timestamp: 5733d0b5
Exception Code: c0000005
Exception Offset: 00000000000400a3
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 9c2d
Additional Information 2: 9c2d1fad74bfb7843c6f97a14586c084
Additional Information 3: cfe6
Additional Information 4: cfe679979214ad50814939584ed1d94e

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

the only thing I have installed recently is zonealarm pro firewall.   

 

here are the system specs:

AMD FX-8370 8-core, 4 ghz

32 gb ram

nvidia geforce gt730   (nvidia reports driver is up to date:  3/13/2015 ver 9.18.13.4788

windows 7 professional

cdrive has around 200gb left on a 1TB

 

the destop app used to pop up as designed when I plug the gopro into the usb 3 port,

now I have to copy files manually.  (not the end of the world,  just don't understand what

has happened to make program stop working)

 

thanks in advance for any help

 

 

 

 

Sightseer
Posts: 1

Re: gopro app for desktop windows stopped working

i have the same problem man and noone knows answer ((

Highlighted
Tourist
Posts: 9

Re: gopro app for desktop windows stopped working

i do have same problem too. and they dont have any clear and specific answer on how to solve it!

Sightseer
Posts: 1

Re: gopro app for desktop windows stopped working

Me, too.

Had no problems with this software for round 1/2 year.

After a windows 7 (64bit) bluescreen the app couldn't start.

 

Reinstalling the driver didn't work.

 

Hope to get it working with a new installed win 7.