11-17-2019 08:51 PM
Hello @marcins22. Do you mean that the GoPro MAX Exporter only works when the camera is directly connected to your computer? When you mentioned "transfer files to the disk," by disk do you mean the SD card?
We'd like to gather more details surrounding the issue so we can isolate what could be causing the trouble. Could you walk us through the steps that you take leading to getting to the screenshot that you posted? Could your computer be using a different language (non-English language with special characters)?
This is because we are not able to replicate the issue on our end. We hope to hear back from you. Many thanks!
11-23-2019 09:34 PM
Hi everyone and GoPro Team,
I just faced the very same issue (multiple time actually, but didn't try to trouble shoot it earlier).
What I did before:
* Transfer .360 file from SD card to DropBox trough my computer (Date storage)
* Download file from DropBox to my computer to work on the file temporarily
* Try to Export using GoPro Max Explorer
* Video would not be recognised as an .360 (same screenshot as OP)
Information to be noticed:
* Windows 10
* French keyboard/system/etc
* Folder path including "é" character
* Changed "é" to "e"
=> Video was recognised as an actual .360
/!\ What is weird is that some file would work fine with the "é" in the file name path but not that one. You might want to give it a look in PM ?
Note: As a new GoPro user, I also noticed (explanation memory based) that when I tried to import a batch of file directly from the SD card to my computer, there has been once or twice a rejection as well from one file among multiples stored in the same place. Although I didn't look further into the matter since it was only some basic testing...
02-01-2020 02:49 PM
@sunnystorm2116, please make sure that the file path doesn't have a non-English character in it. For instance, you can try renaming the folder directory or move the folder to the root drive of your computer (e.g. D:\<folder name>). Let us know how it goes.