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Sightseer
Posts: 2

gopro MAX exporter import problem

Hi, I have problem with import files, i choice the .360 formats, but gopro MAX exporter showing error. I attach screenshot. 
Somebody nows how i can fix it.
Regards Marcin

Untitled-1.jpg
Sightseer
Posts: 2

Re: gopro MAX exporter import problem

I found a solution. Import works only via the gopro camera max. If you transfer files to disk, you will not be able to import them. This is stupid

GoPro
Posts: 8,294

Re: gopro MAX exporter import problem

Hello @marcins22. Do you mean that the GoPro MAX Exporter only works when the camera is directly connected to your computer? When you mentioned "transfer files to the disk," by disk do you mean the SD card? 

 

We'd like to gather more details surrounding the issue so we can isolate what could be causing the trouble. Could you walk us through the steps that you take leading to getting to the screenshot that you posted? Could your computer be using a different language (non-English language with special characters)?

 

This is because we are not able to replicate the issue on our end. We hope to hear back from you. Many thanks!

Tourist
Posts: 3

Re: gopro MAX exporter import problem

Hi everyone and GoPro Team,

 

I just faced the very same issue (multiple time actually, but didn't try to trouble shoot it earlier).

 

What I did before: 

* Transfer .360 file from SD card to DropBox trough my computer (Date storage)

* Download file from DropBox to my computer to work on the file temporarily

* Try to Export using GoPro Max Explorer

* Video would not be recognised as an .360 (same screenshot as OP)

 

Information to be noticed:

* Windows 10

* French keyboard/system/etc

* Folder path including "é" character

 

Troubleshooting:

* Changed "é" to "e"

 

=> Video was recognised as an actual .360

 

/!\ What is weird is that some file would work fine with the "é" in the file name path but not that one. You might want to give it a look in PM ?

 

Note: As a new GoPro user, I also noticed (explanation memory based) that when I tried to import a batch of file directly from the SD card to my computer, there has been once or twice a rejection as well from one file among multiples stored in the same place. Although I didn't look further into the matter since it was only some basic testing...