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Tourist
Posts: 2
Accepted Solution

gopro 7 white setup

i need help with seting up a gopro 7 white  and my phone won,t take the app


Accepted Solutions
GoPro
Posts: 8,210

Re: gopro 7 white setup

Hello @epicstorm85815

 

Our team at https://gopro.com/help/ContactUs will be ale to walk you through the process. You can contact them via phone or chat through the link provided. Feel free to post for any particular questions or concerns that you may have. 

 

I understand that you are using an Android phone. By any chance, is your phone running on Android 5.0 or later? If not, you may have to consider a different mobile device to be able to download the GoPro App. As for setting up your camera, you have to make sure first that it is updated to the latest version, You can do this manually, that is without needing to connect to the app. If you would like to proceed, you can follow the instructions below. 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

You will need an SD card adapter (comes with the SD card pack), the SD card in your camera, your camera, and access to a computer to be able to do the manual update process. 

 

Let us know how it goes. 

 

Thanks, 
Marius

 

View solution in original post


All Replies
GoPro
Posts: 3,863

Re: gopro 7 white setup

 

Hi @epicstorm85815,

 

May I know what phone are you using and are you receiving any error message? 

 

 

Please let us know. 

 

Thanks,

-Jay 

Tourist
Posts: 2

Re: gopro 7 white setup

My phone is an Android and will not take the App  But i do not understand why i can not set the camera any other way   i I spent several hours with no luck on the Gopro web site  i need help

GoPro
Posts: 8,210

Re: gopro 7 white setup

Hello @epicstorm85815

 

Our team at https://gopro.com/help/ContactUs will be ale to walk you through the process. You can contact them via phone or chat through the link provided. Feel free to post for any particular questions or concerns that you may have. 

 

I understand that you are using an Android phone. By any chance, is your phone running on Android 5.0 or later? If not, you may have to consider a different mobile device to be able to download the GoPro App. As for setting up your camera, you have to make sure first that it is updated to the latest version, You can do this manually, that is without needing to connect to the app. If you would like to proceed, you can follow the instructions below. 

  1. Go to the Update page and choose your HERO7 camera.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system. 

You will need an SD card adapter (comes with the SD card pack), the SD card in your camera, your camera, and access to a computer to be able to do the manual update process. 

 

Let us know how it goes. 

 

Thanks, 
Marius