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Sightseer
Posts: 1

gopro 6 not connecting to mac

[ New ]

gopro 6 is not connecting to macbook air

 

followed all instructions....plug in, turn on ....nothing....I does connect to a windows 10 machine

any clues

GoPro Community Manager
Posts: 7,797

Re: gopro 6 not connecting to mac

[ New ]

If you've tried the troubleshooting steps already, your best option is going to be to contact our Support team directly to see if there's something else we can do to help. You can reach our team at https://gopro.com/help/ContactUs.

 

Just to be sure, does the GoPro charge up when connected to that USB port? I just want to confirm there's not an issue with the USB cable or the port itself.