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Reply
Sightseer
Posts: 1
Accepted Solution

go pro videos no longer play video just sound

Hi there, 

 

I have a problem with my go pro videos and it's driving me insane...

 

I have the Go Pro hero 5 black and when I first got it I would record a video, put it on my computer and it would be fine! 

 

Then all of a sudden all of these files stopped working. I open them in VLC or whatever program my PC (windows 10) uses and I can hear the sound but I can't see the video at all. 

 

What do I do about this!? 

 

Please help :( 

 

Thanks

Go pro problem.PNG

Accepted Solutions
GoPro
Posts: 10,731

Re: go pro videos no longer play video just sound

 

Hi @adrianainiguez

 

What SD card and camera are you using?

How are the files when played on the camera directly? Are they fine?

Here are ways on how you can import files to your computer:

See if one of these options work.

You may also transfer the files to your mobile phone via the GoPro app..

 

Let us know how it goes.

 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 8,393

Re: go pro videos no longer play video just sound

Hello @maximilian16

 

That is really odd. Does it happen to all recorded media? How does playback on the camera go? Have you already attempted a manual update on your camera? If you haven't yet, have a go at it then test again with sample recordings. You can find the guide on doing the manual update here: https://gopro.com/update/hero5

We'll be looking out for an update from you. 

 

Thanks, 
Marius

Tourist
Posts: 1

Re: go pro videos no longer play video just sound

I have the same problem, did you find a solution? 

GoPro
Posts: 10,731

Re: go pro videos no longer play video just sound

 

Hi @adrianainiguez

 

What SD card and camera are you using?

How are the files when played on the camera directly? Are they fine?

Here are ways on how you can import files to your computer:

See if one of these options work.

You may also transfer the files to your mobile phone via the GoPro app..

 

Let us know how it goes.

 

 

Thanks!

Ej