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Sightseer
Posts: 1

go pro is not recognized by laptop

got a used hero 3 tried to connect to my laptop but my laptop does not recognize it help!!

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GoPro
Posts: 9,206

Re: go pro is not recognized by laptop

Hello @guwedo25. Please run any available OS updates and make sure to have the latest update for your Graphics Card/s drivers installed. Use the GoPro USB-C cable that came with the camera. There are some troubleshooting steps here that will help: 

 

Alternatively, you may use an SD card reader/adapter to connect the microSD card to your computer.