10-07-2019 08:55 PM
je vien d acheter une go pro 7 black. imposible de connecter la camera a mon telephone ou a l ordinateur car l'application ne veus pas ce telecharger il me dit que je n ai pas le droit car je ne suis pas dans le bon pays
10-07-2019 11:03 PM
Hello @maximilien2441. To gather details to help us get to know the issue better, may we know which country/location is identified? A screenshot of the page that you are getting will be helpful.
Also see if you can download directly from the following links:
- Quik for desktop: https://gopro.com/en/us/shop/softwareandapp/quik-%7C-desktop/Quik-Desktop.html
- GoPro App Android: https://play.google.com/store/apps/details?id=com.gopro.smarty&hl=en
- GoPro App iOS: https://apps.apple.com/us/app/gopro-app/id561350520
Hope this helps!
10-08-2019 07:00 AM
Thank you for the reply, @maximilien2441. We see an error though about the device not being compatible and not due to your location. The GoPro App cannot be downloaded to a computer, if that is what you are using. The GoPro App is for mobile devices like smartphone or tablet.
See the link provided on my previous reply for the app for desktop. Thanks!
10-08-2019 08:45 AM
10-09-2019 11:51 AM
Thank you for the clarification, @maximilien2441. We checked with the team. There are certain restrictions which prevent GoPro from releasing the app for use in certain regions of the world. We would surely host the GoPro app globally if it were possible. Apologies for the inconvenience.
You can still view your media though. You can insert the SD card directly to your computer using an SD card adapter. The GoPro media are either in jpeg (photo) or mp4 (video) formats that are easily detected by other media players. Once the media are saved on your computer, you can then copy them to your phone. Thanks!