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Reply
Tourist
Posts: 5

go pro imposible à telecharger

bonjour

je vien d acheter une go pro 7 black. imposible de connecter la camera a mon telephone ou a l ordinateur car l'application ne veus pas ce telecharger il me dit que je n ai pas le droit car je ne suis pas dans le bon pays

 

GoPro
Posts: 7,959

Re: go pro imposible à telecharger

Hello @maximilien2441. To gather details to help us get to know the issue better, may we know which country/location is identified? A screenshot of the page that you are getting will be helpful. 

 

Also see if you can download directly from the following links:

Hope this helps!

Tourist
Posts: 5

Re: go pro imposible à telecharger

le pays et la polynesie française.

voici en piéce jointe se que ça me dit.

Capture.PNG
GoPro
Posts: 7,959

Re: go pro imposible à telecharger

Thank you for the reply, @maximilien2441. We see an error though about the device not being compatible and not due to your location. The GoPro App cannot be downloaded to a computer, if that is what you are using. The GoPro App is for mobile devices like smartphone or tablet. 

 

See the link provided on my previous reply for the app for desktop. Thanks!

Tourist
Posts: 5

Re: go pro imposible à telecharger

merci pour cette reponce mais je vous confirme que c ai sur un smartphone Samsung s8 que je tante de télécharger l application. la prise de vue a bien étais prise depuis mon ordinateur car le message et le même sur les deux.
GoPro
Posts: 2,903

Re: go pro imposible à telecharger

@maximilien2441, the GoPro App is compatible with iOS Devices (iOS 11 or newer) and Android devices (Android 7.0 or later). What's the Android or iOS version installed in your mobile device?

Tourist
Posts: 5

Re: go pro imposible à telecharger

bonjour,

la version utiliser sur mon téléphone et la version ANDROID 9 avec comme information suplémentaire  la version de la bande de base qui est G950FXXU5DSH3.

Cordialement,

GoPro
Posts: 7,959

Re: go pro imposible à telecharger

Thank you for the clarification, @maximilien2441.  We checked with the team. There are certain restrictions which prevent GoPro from releasing the app for use in certain regions of the world. We would surely host the GoPro app globally if it were possible. Apologies for the inconvenience.

 

You can still view your media though. You can insert the SD card directly to your computer using an SD card adapter. The GoPro media are either in jpeg (photo) or mp4 (video) formats that are easily detected by other media players. Once the media are saved on your computer, you can then copy them to your phone. Thanks!