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Tourist
Posts: 5
Accepted Solution

fusion studio keep crashing on render, report not working

its insane... render crashing for many users, and ur reply them problem with our computer? many different users, different computer all have same issue with same software and u says error on our side????

 

Also report not work, error reporting windows says, server down, send message to : support@kolo.com, but  gmail cant delivery letter, cuz

A távoli szerver válasza: (remote server answers)

550 5.7.1 <support@kolo.com>... we do not relay <***>

 

fusion studio version : 1.3.0.400

 

fosum not allows me upload crash report, so whats way can send that lol? (04e8afae-1635-4ea2-ad5b-f32bd1cf6258.dmp-> 

The contents of the attachment doesn't match its file type.)

 

u should highly compensate all users who got this useles camera, cant reder this video, lost time, lost money, useles report option, and ofc for lost records!!!! (what cant used whithout decent software)

 


Accepted Solutions
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GoPro
Posts: 12,401

Re: fusion studio keep crashing on render, report not working

Hello @wmage. Apologies for the delayed response. It would be best if a case can be created for this matter. Our Support team at https://gopro.com/help/ContactUs will be able to help you with it. This way, the details can be raised to the Product team for a closer look. Once you get to a representative, you may direct them to this thread for reference. Thanks!

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Tourist
Posts: 5

Re: fusion studio keep crashing on render, report not working

1 more information: error got only on "cineform 422 high" codec, working fine with "prores 422", but this creates crazy large files. try find problem in this encoding process.

Highlighted
GoPro
Posts: 12,401

Re: fusion studio keep crashing on render, report not working

Hello @wmage. Apologies for the delayed response. It would be best if a case can be created for this matter. Our Support team at https://gopro.com/help/ContactUs will be able to help you with it. This way, the details can be raised to the Product team for a closer look. Once you get to a representative, you may direct them to this thread for reference. Thanks!

Highlighted
Tourist
Posts: 5

Re: fusion studio keep crashing on render, report not working

Thanks for reply. Will try this way.