05-19-2020 09:18 AM
Hello, @nordictipis. Is this a recent change that you are observing? How and when does the change happen? Is the file name changed when viewed through Quik for desktop, too? Will you be able to send us screenshots showing such? Thanks!
05-19-2020 10:07 PM
please find a snapshot of the same files
on top you see some renamed files
( i took the sd card and put it my mac, he started coping the file to camera upload)
I load all these file on monday on gopro plus
I saw them
now i am checking again
what did i wrong?
05-21-2020 04:10 PM
@nordictipis. Could there be a setting on your computer that may have changed the file names? We tested with files through Quik for desktop and File Finder in Mac but we are unable to replicate the issue.
Were the files really captured in 2016? When you uploaded them to PLUS, did you get a confirmation of the successful upload? Which method did you use to upload them to the PLUS cloud?
If you haven't yet, check through your PLUS media library by logging in to plus.gopro.com . See if you will find the files there. Please scroll through the library as the files may be incorrectly dated and could be located under a different timeline.