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Sightseer
Posts: 1
Accepted Solution

fail to lock in gopro quik on window 10 PC

[ Edited ]

login a lot of times  but repeatedly go back to sign in page. 

tried uninstall and reinstall still failed.

please help


Accepted Solutions
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GoPro Community Manager
Posts: 7,027

Re: fail to lock in gopro quik on window 10 PC

Here are some steps to try...

  • Close Quik for desktop, or just follow the next step.
  • Open the Task Manager(Ctrl+Shift+Esc) and navigate to the Processes tab. Under the Background processes section, look for GoProQuik.exe, highlight it, and click End Task.
  • Now that Quik is closed, completely disable Wi-Fi on your computer. If connected via ethernet, remove your ethernet from the computer.
  • Reopen Quik for desktop and confirm that the program has logged you in successfully.
  • Re-enable Wi-Fi or reconnect the ethernet cable to your computer. After about 30 seconds, you should see your account log you in automatically in the top right-hand corner of the main gallery.

Here is an article which also covers this issue. I hope this helps!

View solution in original post


All Replies
Highlighted
GoPro Community Manager
Posts: 7,027

Re: fail to lock in gopro quik on window 10 PC

Here are some steps to try...

  • Close Quik for desktop, or just follow the next step.
  • Open the Task Manager(Ctrl+Shift+Esc) and navigate to the Processes tab. Under the Background processes section, look for GoProQuik.exe, highlight it, and click End Task.
  • Now that Quik is closed, completely disable Wi-Fi on your computer. If connected via ethernet, remove your ethernet from the computer.
  • Reopen Quik for desktop and confirm that the program has logged you in successfully.
  • Re-enable Wi-Fi or reconnect the ethernet cable to your computer. After about 30 seconds, you should see your account log you in automatically in the top right-hand corner of the main gallery.

Here is an article which also covers this issue. I hope this helps!