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Tourist
Posts: 2

error code -36

IM GETTING THIS ERROR CODE TRYING TO DOWNLOAD A VIDEO FROM MY GOPRO... PLEASE HELP 

 

The finder cant complete the operation because some data in "GOPR5420.MP4" cant be read or written (Error code -36)

GoPro
Posts: 7,936

Re: error code -36

Hello @foggybeach06667

 

Are you getting this error directly from Quik for desktop? Do you have the latest version (v2.6.2) of Quik on your computer? See if you will be able to open the file on your computer through a different media player. You can locate the media folder and the file through this path: C:\Users\<YourUserName>\Pictures\GoPro , or try accessing the said file through the DCIM folder in your SD card. 

 

Let us know if the file is accessible. 

 

Thanks, 
Marius

Tourist
Posts: 2

Re: error code -36

I have Quicktime player 10.4   I was trying to drag a video i took on the go pro from the sd card to the desktop of my mac and it gives me the error message.. Quicktime is the only video player i have on my mac.. 

GoPro
Posts: 7,936

Re: error code -36

Thank you for posting back, @foggybeach06667 . Is this the only video file affected? Check out if this maybe related to particular settings on your Mac or the QuickTime player. Typically, errors codes like these appear in association with certain restrictions or permissions on the device that you are using. 

 

You can search online for recommended solutions; better yet, you can contact Apple support for further assistance. 

 

Best regards, 
Marius