06-19-2018 09:24 AM
Are you getting this error directly from Quik for desktop? Do you have the latest version (v2.6.2) of Quik on your computer? See if you will be able to open the file on your computer through a different media player. You can locate the media folder and the file through this path: C:\Users\<YourUserName>\Pictures\GoPro , or try accessing the said file through the DCIM folder in your SD card.
Let us know if the file is accessible.
06-19-2018 09:54 AM
I have Quicktime player 10.4 I was trying to drag a video i took on the go pro from the sd card to the desktop of my mac and it gives me the error message.. Quicktime is the only video player i have on my mac..
06-19-2018 01:34 PM
Thank you for posting back, @foggybeach06667 . Is this the only video file affected? Check out if this maybe related to particular settings on your Mac or the QuickTime player. Typically, errors codes like these appear in association with certain restrictions or permissions on the device that you are using.
You can search online for recommended solutions; better yet, you can contact Apple support for further assistance.