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Reply
Tourist
Posts: 3
Accepted Solution

do not see files to import

Hero 5 Black Windows 10. Brand new laptop (3 months old)  Everything is updated and current, but for the most recent Quick update. 

Videos were saved to external hard drive, when connected, I can see them on my computer but the folders are empty when Iopen them in Quick to upload for editing. I discontinued my Quick premium membership since I have never been able to upload the files in to use it. But I'd like to use it.

 

*~Eli


Accepted Solutions
Tourist
Posts: 3

Re: do not see files to import

I got it to work now.
it was windows.. it had delete the update for hevc so u had to download it yourself.

thx so much for your time

View solution in original post


All Replies
GoPro
Posts: 10,259

Re: do not see files to import

Hi @epicsand2166

 

Please go over the steps listed on this article: How to Add Media Folders in Quik for desktop

 

For "Quick premium membership", are you referring to GoPro Plus? Here's How to Add Media to GoPro Plus

 

I hope this helps.

 

Thanks!

Ej

Tourist
Posts: 3

Re: do not see files to import

hey.
same for me.. I tried the "guide" and it didnt work. I can see the videos on the hdd and play it with vlc, but cant find them with quik
GoPro
Posts: 8,221

Re: do not see files to import

Hello @klumpen

 

Have you already installed the latest version (v2.6.2) of Quik? Also, are the videos that you are wanting to import to Quik all GoPro videos? Please note that any videos/photos coming from 3rd party cameras will not be recognized in Quik for desktop. Do you get an error message when you attempt the import? Is the hard driver being detected by Quik? Hope to hear back from you with these details so we can assist further. 

 

Thanks, 
Marius

Tourist
Posts: 3

Re: do not see files to import

[ Edited ]

hey again.

yea I use 2.6.2.841 and using gopro 6

its seems to be only be the 4k vidoes I cant import, its working perfekt with 1080...

(it worked before I reinstalled windows)

 

Tourist
Posts: 3

Re: do not see files to import

I got it to work now.
it was windows.. it had delete the update for hevc so u had to download it yourself.

thx so much for your time
GoPro
Posts: 8,221

Re: do not see files to import

This is awesome, news, @klumpen ! Thank you for posting back to share what worked for you. Stay stoked and have fun using your GoPro!

Tourist
Posts: 3

Re: do not see files to import

Yes, everything is up to do and they are all GoPro videos. No error message since the files do not even show up to allow me to get to the point of an error message.