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Tourist
Posts: 3
Accepted Solution

dashware and hero 6 black

Hi,

I installed dashware 1.9.1 and it never display telemetry of my hero6 black.

How to have the working data profile for HERO6 black ?

 

When opening the mp4 file, it creates a .csv file but this file is not working with dashware...

 

 


Accepted Solutions
GoPro
Posts: 3,924

Re: dashware and hero 6 black

Hi @foggywave7030,

 

Our support team can help you out with this one if you are still running into some trouble!

 

https://gopro.com/help/ContactUs

 

Cheers,

Ryan 

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: dashware and hero 6 black

Hi @foggywave7030,

 

Our support team can help you out with this one if you are still running into some trouble!

 

https://gopro.com/help/ContactUs

 

Cheers,

Ryan 

Tourist
Posts: 3

Re: dashware and hero 6 black

Thanks but I'm not allowed to make chat or send en email (no email for support ....).

Regards

 

Tourist
Posts: 5

Re: dashware and hero 6 black

I already mentioned this to someone on support weeks ago, and nothing was ever done.  They just told me to make sure my firmware was updated and that I had the current version of Dashware, which of course I did! 

 

I either need the Quik desktop to allow for saving a video with gauges at 60fps+ or for Dashware to be able to read the GPS data from the Hero6 since it seems Dashware does allow saving vids at 60fps.

GoPro
Posts: 7,857

Re: dashware and hero 6 black

Hello @foggywave7030

 

If chat and email will not work, you can also call Customer Support here: https://gopro.com/help/ContactUs. for a more personalized support. 

 

Thanks, 
Marius