dashware and hero 6 black

[foggywave7030]

Hi,

I installed dashware 1.9.1 and it never display telemetry of my hero6 black.

How to have the working data profile for HERO6 black ?

When opening the mp4 file, it creates a .csv file but this file is not working with dashware...

[ryanv12566 · Accepted solution]

Hi @foggywave7030,

Our support team can help you out with this one if you are still running into some trouble!

https://gopro.com/help/ContactUs

Cheers,

Ryan 

[ryanv12566 · Accepted solution]

Hi @foggywave7030,

Our support team can help you out with this one if you are still running into some trouble!

https://gopro.com/help/ContactUs

Cheers,

Ryan 

[foggywave7030]

Thanks but I'm not allowed to make chat or send en email (no email for support ....).

Regards

[newtonk416]

I already mentioned this to someone on support weeks ago, and nothing was ever done.  They just told me to make sure my firmware was updated and that I had the current version of Dashware, which of course I did! 

I either need the Quik desktop to allow for saving a video with gauges at 60fps+ or for Dashware to be able to read the GPS data from the Hero6 since it seems Dashware does allow saving vids at 60fps.

[mariustanya]

Hello @foggywave7030, 

If chat and email will not work, you can also call Customer Support here: https://gopro.com/help/ContactUs. for a more personalized support. 

Thanks, 
Marius