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Tourist
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computer & compatibility with my new hero black 7 i have older computer updated to windows 10?

I can't seem to get gopro quick to corespond with my computer


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GoPro
Posts: 6,097

Re: computer & compatibility with my new hero black 7 i have older computer updated to windows 10?

Hi @davids44516,

 

Are you using GoPro Quik?

https://gopro.com/en/us/shop/softwareandapp/quik-%7C-desktop/Quik-Desktop.html

 

Please install GoPro Quik first then try to install USB Driver updates. 

If issue persist unisntall your USB driver then once you connect your camera a new driver will be installed.

 

https://community.gopro.com/t5/en/Camera-is-Not-Recognized-on-GoPro-App-for-Desktop-Windows/ta-p/395...

 

 

-Jay

View solution in original post


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Highlighted
GoPro
Posts: 6,097

Re: computer & compatibility with my new hero black 7 i have older computer updated to windows 10?

Hi @davids44516,

 

Are you using GoPro Quik?

https://gopro.com/en/us/shop/softwareandapp/quik-%7C-desktop/Quik-Desktop.html

 

Please install GoPro Quik first then try to install USB Driver updates. 

If issue persist unisntall your USB driver then once you connect your camera a new driver will be installed.

 

https://community.gopro.com/t5/en/Camera-is-Not-Recognized-on-GoPro-App-for-Desktop-Windows/ta-p/395...

 

 

-Jay