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Tourist
Posts: 2

cant select new device

[ New ]

Trying to install GoPro app on new laptop, had error so doing updates now, It asked for device and New Laptop wasn't an option. only my chromebook came up as option 


Accepted Solutions
GoPro
Posts: 13,508

Re: cant select new device

[ New ]

Thanks for the update, @agilemesa315.

 

We really want to help out. Can you tell us more about the error that you get during installation?

 

In addition, please ensure that you're downloading the GoPro App Quik for Desktop here: https://shop.gopro.com/softwareandapp/quik-%7C-desktop/Quik-Desktop.html

 

You can also check this article that lists down the minimum system requirements of the software to ensure that your laptop is compatible: https://gopro.com/help/articles/question_answer/What-are-the-Minimum-System-Requirements-for-GoPro-A...

 

Hopefully this helps! Let us know how it goes.

 

Ann

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All Replies
GoPro
Posts: 26,245

Re: cant select new device

[ New ]

Hi @agilemesa315

 

What is the model of your laptop?

Please note that the GoPro App is not fully supported on Chromebook.

 

 

Thanks!

Ej

Tourist
Posts: 2

Re: cant select new device

[ New ]

Chromebook was previous computer, Just got a new Dell 5000 series windows 10 having problems 

GoPro
Posts: 13,508

Re: cant select new device

[ New ]

Thanks for the update, @agilemesa315.

 

We really want to help out. Can you tell us more about the error that you get during installation?

 

In addition, please ensure that you're downloading the GoPro App Quik for Desktop here: https://shop.gopro.com/softwareandapp/quik-%7C-desktop/Quik-Desktop.html

 

You can also check this article that lists down the minimum system requirements of the software to ensure that your laptop is compatible: https://gopro.com/help/articles/question_answer/What-are-the-Minimum-System-Requirements-for-GoPro-A...

 

Hopefully this helps! Let us know how it goes.

 

Ann