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Is your GoPro gear up to date? Check to see If it is on our Update page.
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Sightseer
Posts: 1
Accepted Solution

cant paste the update file to microsd card so i can change password and username

I'm not able to update my gopro hero 3+

 

It won't allow any files to be pasted.


Accepted Solutions
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GoPro
Posts: 6,097

Re: cant paste the update file to microsd card so i can change password and username

Hi @jamied11,

 

Make sure that you are using an SD card adapter. 

Check the physical lock on the adapter and make sure that it is switched off. 

 

Reformat your SD card and then copy the UPDATE folder. 

 

Please let us know if that will work. 

 

Regards,

-Jay 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 6,097

Re: cant paste the update file to microsd card so i can change password and username

Hi @jamied11,

 

Make sure that you are using an SD card adapter. 

Check the physical lock on the adapter and make sure that it is switched off. 

 

Reformat your SD card and then copy the UPDATE folder. 

 

Please let us know if that will work. 

 

Regards,

-Jay