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Tourist
Posts: 2

cant connect session 4 to quick on desktop.

[ New ]

I updated the session 4 still nothing my pc see the session  4 but quick dose nothing but it reads my gopro 3 just fine

session 4.png

Accepted Solutions
GoPro
Posts: 20,465

Re: cant connect session 4 to quick on desktop.

[ New ]

Thank you for going through the suggested troubleshooting steps, @tallltreee. Does your computer recognize your HERO4 files when you insert the SD card directly to a computer? There are steps here 

Camera is Not Recognized on GoPro App for Desktop - Windows that will help fix the issue. Let us know how it goes. 

View solution in original post


All Replies
GoPro
Posts: 20,465

Re: cant connect session 4 to quick on desktop.

[ New ]

Thank you for going through the suggested troubleshooting steps, @tallltreee. Does your computer recognize your HERO4 files when you insert the SD card directly to a computer? There are steps here 

Camera is Not Recognized on GoPro App for Desktop - Windows that will help fix the issue. Let us know how it goes. 

Tourist
Posts: 2

Re: cant connect session 4 to quick on desktop.

[ New ]

Uninstalling and reinstalling the usb drivers have fixed the problem. Thank You

GoPro
Posts: 28,439

Re: cant connect session 4 to quick on desktop.

[ New ]

Thanks for letting us know @tallltreee

 

Feel free to post back if something comes up.

 

Regards,

Ej