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Sightseer
Posts: 1

cannot sign in to quik in win10

[ New ]

hi

i cannot sign in to quik in win10 because of incorrect email password combination

any idea?


Accepted Solutions
GoPro
Posts: 29,783

Re: cannot sign in to quik in win10

[ New ]

Hi @alyresa

 

Please verify your account logins by signing in via https://gopro.com/login

 

If you keep getting the login page, please follow the steps below:

 

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 
Let us know how it goes.

 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 29,783

Re: cannot sign in to quik in win10

[ New ]

Hi @alyresa

 

Please verify your account logins by signing in via https://gopro.com/login

 

If you keep getting the login page, please follow the steps below:

 

Open Quik for desktop
While on the login screen, select the “Help” tab above the Quik for desktop window
Select “Restart with default settings”
A modal will appear saying “Are you sure?“. Click “Restart” once more.
Quik for desktop will close and reopen. Quik for desktop will appear as if you installed it for the first time.
Go to the login screen and input your credentials. You should then be able to login successfully.

 
Let us know how it goes.

 

 

Thanks!

Ej