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Sightseer
Posts: 1

cannot connect my laptop to the gopro

[ New ]

I have the quick app on my HP laptop but cannot connect to gopro. Instructions say to select imports files when prompted but there is no prompt when i connect the gopro via usb

GoPro
Posts: 14,947

Re: cannot connect my laptop to the gopro

[ New ]

@blaker83, there are some troubleshooting suggestions here Camera is not Recognized when Plugged into a Computer USB Port that will help.

Sightseer
Posts: 1

Re: cannot connect my laptop to the gopro

[ New ]

This is also happening to me, those troubleshooting steps don't work. The Gopro will show up on my computer (control panel--> hardware & sound---> devices and printers) as 'Unspecified', 'USB Serial Device (COM3)'. If I double click that the model reads: "HERO8 Black".

 

Yet when I go to my microsoft photos and attempt to import, it tells me there is no device. So I downloaded Quik, and there aren't any files importing. Very frustrating.

GoPro
Posts: 28,851

Re: cannot connect my laptop to the gopro

[ New ]

Hi @erikg0843

 

Do you have the camera set to MTP?

Have you tried using a different cable or USB port on your laptop?

 

Thanks!

Ej